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technical support associate analyst

2 months ago

Hartford, United States Randstad Full time

technical support associate analyst.

  • hartford , connecticut

  • posted 10 days ago

job details

summary

  • $20 - $24 per hour

  • contract

  • bachelor degree

  • category computer and mathematical occupations

  • reference1058105

job details

job summary:

Enterprise Healthcare client has an immediate opening for a highly motivated Technical Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to

Requires sufficient knowledge of Technology operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.

location: Hartford, Connecticut

job type: Contract

salary: $20 - 24 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

This position, you will represent the Global Experience and Identify organization under Technology Experience Services (TXS). TXS is made up of Specialized Technology Services (STS), Global Deskside Services, Executive Support Services, Colleague Technology Experience, Technology Enablement Leader and Customer Support Center. The Technology Solution Zone is under STS, where we support all colleagues of locations where we have a brick & mortar stores. We work closely with all teams. The Technology Solution Zone Technical Support Analyst role will be a technical representative in the Store/Virtual Zone and will work directly with our colleagues.

  • They will work closely with the other technicians and lead technician on a daily basis. This role will work directly for the Operations Manager and will work with the Virtual and Store Leads and Greeter.

  • Provide excellent colleague support for all technology products and services.

  • Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process to ensure resolution is achieved.

  • Troubleshooting colleague hardware issues including Windows. MAC, and cellular devices

  • Work with technical staff and provide input and solutions.

  • Meet and greet colleagues to answer questions and resolve problems related to all LOB's to products and services.

  • Works with customer to answer basic training and how-to questions.

  • Follows up on all open tickets/issues within specified timeframe.

  • Responsible for inventory of technology products and prizes. Will create a forecast of how many Technology peripherals will be needed each month, based on usage and past delivery.

  • Ensure items are ordered in Ariba, delivered and ready for colleague purchases.

  • Identify opportunities for process improvement and problem elimination. Continually focus on learning new technologies to support rapidly changing and expanding environment.

  • Must be able to provide high level summaries to store lead when required during an incident situation and/or project updates.

  • Ability to interpret a colleagues ask.

  • Establishes credibility quickly by following up and taking initiative.

  • Present a positive, smiling, colleague-focused image. Understands Colleague Satisfaction is key to the overall success of the Technology Solution Zone

qualifications:

  • Experience level: Manager

  • Education: Bachelors

skills:

  • Technical Support

  • Technical Support

  • Technical SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.