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Conversational AI Analyst

2 months ago

Hartford, United States Beacon Hill Full time

Fully remote 12+ month contract.

Seeking a Technical Business Analyst to help realize the product features for a Conversational AI platform. In this role you will be responsible for helping to align features and user stories to the solution design. In this role you will have a holistic understanding of the application and serve as an expert on the end to end implementation of the application.

Must haves:

  • 7+ years in a software development environment
    • Ideally someone who comes from a dev background and has moved into a tech analyst or tech ba role
  • Lucid Chart for design and flow tool
  • Architecture understanding
    • How to navigate and elicit technical requirements to ensure the blueprint is laid out appropriately for the team to implement
    • Knowledge on how things fit together from a design standpoint
  • Data analyst mindset -
    • Key component to be able to report on
  • Large, complex enterprise and project experience

Role/Project:

  • Will partner with team in a number of ways
  • they will work closely with the conversation designers (creating conversation that the voice and chat bots will have with their members) - they take that convo and partner with technical BA to map out the logical flow of that conversation
  • building on the tech specs that developer and QA team members consume
  • leverage Lucid Chart as their conversation flow tool (similar to Visio)
  • they're doing that translation - integration architects are handing off info from their back end systems
  • working with scrum teams to refine the features and user stories in partnership with product owners (applying BA but also very technical aspects of re-defining the stories) - partnering to ensure they have documented the technical details that are needed to implement any given user story or overall capability
  • Leveraging Tableau to view into their metrics - how is the bot doing, where are people falling out, how much value are we realizing


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future™