Lead Customer Experience Researcher
2 months ago
We have a 6-month contract to hire position open for a Lead Customer Experience Researcher. The position is remote and the candidate can sit anywhere in the US.
Skills: (in order of importance) Qualtrics Customer XM, user testing platforms, online research communities (e.g. Fuel Cycle)
Mandatory requirements:
1. Primary/Generative and Secondary/evaluative
2. Qualitative and quantitative research
3. Facilitate Focus Groups, Diary Studies
4. Qualtrics/Clarabridge
5. SPSS
6. Healthcare Insurance or Insurance
7. Research Repository
Please provide a portfolio along with resume
day to day responsibilities
- Understanding member and provider experiences to provide leadership teams with actionable insights for improving them.
- Advising on research strategies to answer business questions to produce actional insights along with facilitation of primary research (qualitative and quantitative) with various types of customers
- Produce deliverables that are easy to consume and be able to present actionable insights to senior business executives
- Insights Researcher, CX Researcher, VOC Researcher
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