Researcher for Improved Member Experiences
1 week ago
Company Overview: ZEEKTEK is a forward-thinking company dedicated to providing exceptional customer experiences. We're committed to innovation and excellence in our field.
Salary: We offer an estimated annual salary of $120,000 - $180,000, commensurate with experience.
Job Description: As a Lead Customer Experience Researcher, you'll play a crucial role in understanding member and provider experiences to drive improvements. Your responsibilities will include advising on research strategies, facilitating primary research, and delivering actionable insights to senior business executives.
Required Skills/Experience:
- Familiarity with Qualtrics Customer XM and other user testing platforms
- Ability to create and manage intercepts for transactional surveys/feedback tabs
- Strong analytical skills and attention to detail
- Effective communication and presentation skills
Benefits: ZEEKTEK offers a competitive benefits package, including health insurance, retirement plans, and paid time off.
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