Research Director

2 days ago


St Louis, Missouri, United States ZEEKTEK Full time
Research Director - Customer Experience

ZEEKTEK is seeking a highly skilled Research Director - Customer Experience to lead our research initiatives for a 6-month contract. This position offers remote work opportunities from anywhere in the US.

About the Role:
  • We are looking for an experienced researcher who can develop and execute research strategies to drive business growth and improve customer experiences.
Key Responsibilities:
  • The successful candidate will oversee the development of research methodologies, survey designs, and data analysis plans to ensure accurate and actionable insights.
  • Lead cross-functional teams to design and implement research studies that inform business decisions.
Required Skills/Experience:
  • You should have experience managing research projects, including project planning, budgeting, and timeline management.
  • Collaborate with data analysts to leverage business intelligence tools and reporting software to present research findings.
  • Build and maintain relationships with stakeholders to communicate research results and recommendations.
Preferred Skills/Experience:
  • Design, build, and launch online research communities (e.g., Fuel Cycle) to gather insights from diverse customer groups.
  • Develop and maintain expertise in qualitative and quantitative research methods, including surveys, focus groups, and interviews.
Education Requirement:

A Master's degree or equivalent experience (6+ years in CX/VOC research roles) is required for this position.

Compensation:

The estimated salary for this position is $100,000 - $140,000 per year, depending on location and experience.



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