Customer Experience Research Lead

1 day ago


St Louis, Missouri, United States ZEEKTEK Full time
Customer Experience Research Lead

ZEEKTEK is seeking a highly skilled Customer Experience Research Lead to join our team for a 6-month contract. This position allows you to work remotely from anywhere in the US.

About the Role:
  • We are looking for an experienced researcher who can conduct in-depth research to understand member and provider experiences, providing actionable insights to leadership teams.
Key Responsibilities:
  • The successful candidate will develop and implement research strategies to answer business questions, producing actionable insights through primary research with various customer types.
  • Deliver easy-to-consume results and present actionable insights to senior business executives using tools like Qualtrics Customer XM.
Required Skills/Experience:
  • You should have experience facilitating primary research (quantitative and qualitative) from start to finish, including scoping, methodology selection, fielding, and analysis.
  • Create and manage intercepts for transactional surveys/feedback tabs, ensuring seamless user experience.
  • Deliver and present reports producing actionable insights that drive business growth.
Preferred Skills/Experience:
  • Design, build, and launch surveys/dashboards using Qualtrics Engage, driving data-driven decision-making.
  • Understand Discover text analysis connectors, taxonomies, and dashboards to provide comprehensive insights.
Education Requirement:

A Master's degree or equivalent experience (6+ years in CX/VOC research roles) is required for this position.

Compensation:

The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.


  • Research Director

    2 days ago


    St Louis, Missouri, United States ZEEKTEK Full time

    Research Director - Customer ExperienceZEEKTEK is seeking a highly skilled Research Director - Customer Experience to lead our research initiatives for a 6-month contract. This position offers remote work opportunities from anywhere in the US.About the Role:We are looking for an experienced researcher who can develop and execute research strategies to drive...


  • St Louis, Missouri, United States Victoria's Secret Full time

    As a Victoria's Secret & Co Customer Experience Lead, you will be responsible for driving sales and delivering exceptional customer experiences. This role reports to the Store Manager.Key ResponsibilitiesLead the sales floor and coach the team to achieve top-line sales.Develop and implement strategies to improve customer satisfaction and loyalty.Monitor and...


  • St Louis, Missouri, United States Victoria's Secret Full time

    About UsAt Victoria's Secret, we're passionate about delivering exceptional customer experiences and driving top-line sales. As a values-based organization, we empower our team members to grow professionally and personally.Job SummaryWe're seeking an experienced Customer Experience Manager to lead our sales floor and drive business results. This role...


  • St Louis, Missouri, United States Comoto Full time

    About UsComoto Holdings is a leading omnichannel platform in the powersports aftermarket-products industry. Our mission is to advance the experience of powersports enthusiasts worldwide. We achieve this through our commitment to delivering premium products, expertise, engaging media, and passionate customer support through best-in-class e-commerce and retail...


  • St Louis, Missouri, United States Marriott International, Inc Full time

    About Marriott International, Inc.">Marriott International, Inc. is a global hospitality company that operates a portfolio of 30 leading brands, including JW Marriott, The Ritz-Carlton, and Bulgari Hotels & Resorts. Our hotels offer a unique blend of luxury, comfort, and personalized service to our guests. We strive to create unforgettable experiences for...


  • St Louis, Missouri, United States The Normal Brand Full time

    The Normal Brand is a leading apparel brand with a strong presence in the global market. We are seeking a dedicated Retail Sales Representative to join our team at West County Mall.This role requires an individual who is passionate about fashion, has excellent communication skills, and can work effectively in a fast-paced environment.Responsibilities include...


  • St Louis, Missouri, United States Jenis Splendid Ice Creams LLC. Full time

    About the RoleAs a Customer Experience Ambassador at Jeni's Splendid Ice Creams LLC., you will be responsible for leading shifts and performing executive functions, including inventory management and handling deposits.Key ResponsibilitiesLeading shifts and ensuring smooth operationsCoaching and mentoring shop team membersExpertise in all on-the-line...


  • St Louis, Missouri, United States Waterway Carwash Full time

    Operations Manager - St. LouisWe are seeking an experienced Operations Manager to lead our renowned Manager Training and Development Program in the St. Louis area.About UsWaterway Carwash is a leading provider of car wash services, committed to delivering exceptional customer experiences while promoting a safe and healthy environment for our employees and...


  • St Louis, Missouri, United States Kroger Full time

    Overview: As a Customer Service Lead at Ruler Foods, a Kroger Company, you will be responsible for creating an exceptional customer experience through outstanding service and leadership. This role requires the ability to oversee store operations, lead teams, and maintain a safe and clean environment.Estimated Salary: $45,000 - $60,000 per year based on...


  • St Louis, Missouri, United States Zips Car Wash Full time

    Job OverviewZips Car Wash is seeking a motivated and customer-focused individual to join our team as a Lead Customer Service Associate. This role involves providing exceptional service to our customers, promoting our Unlimited Wash Club, and ensuring a thorough and enjoyable wash experience for all guests.


  • St Louis, Missouri, United States Irca Group Full time

    Senior Confectionary Researcher OpportunityLocation: Affton, MissouriAbout the JobWe are seeking an experienced Senior Confectionary Researcher to join our team at Irca Group. As a key member of our R&D team, you will be responsible for leading complex development projects and collaborating with cross-functional groups to improve food quality and meet...


  • St Louis, Missouri, United States IT Partners,Inc Full time

    About the RoleThis is an exciting opportunity for a skilled IT Program Manager to join our team and lead our production support and sustainment efforts. As a seasoned professional, you will be responsible for managing budgets, executing project plans, and maintaining strong customer relationships.The ideal candidate will have a proven track record of...


  • St Louis, Missouri, United States Check 'n Go Full time

    At Check 'n Go, we're looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for serving and educating customers on our product portfolio by presenting all options for products and/or services that meet their needs.About the RoleThis is a customer-facing role that requires excellent...


  • St Louis, Missouri, United States Brilliant Earth Full time

    About the RoleAt Brilliant Earth, we're seeking a seasoned Customer Experience Team Leader and Sales Director to join our team in St. Louis, MO.Job SummaryWe're looking for a highly motivated and experienced leader to manage a team of dedicated customer experience professionals, driving sales growth, and delivering exceptional service to our customers. The...

  • Research Assistant

    1 day ago


    St Louis, Missouri, United States Saint Louis University Full time

    Job Title: Laboratory TechnicianAbout UsSaint Louis University is a leading Catholic research institution founded in 1818. We offer world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.Job SummaryWe are seeking a skilled Laboratory Technician to assist our Rheumatology Division investigators...


  • St Louis, Missouri, United States Jo-Ann Stores, LLC Full time

    Job SummaryWe are seeking a Customer Experience Ambassador to deliver exceptional service and create a positive shopping experience for our customers. As a key member of our team, you will be responsible for providing expert product knowledge, driving sales through suggestive selling, and building strong relationships with customers.About the RoleThis...


  • St Louis, Missouri, United States Which Wich Superior Sandwiches Full time

    Customer Experience Representative Job SummaryWe are seeking a Customer Experience Representative to join our team at Which Wich Superior Sandwiches. As a key member of our crew, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Your main responsibilities will include:Taking guest...


  • St Louis, Missouri, United States Andy's Frozen Custard Full time

    We're on the hunt for a top-notch Customer Experience Specialist to join our team at Andy's Frozen Custard! If you're passionate about delivering world-class customer service and have a knack for creating memorable experiences, we want to hear from you.As a Customer Experience Specialist, you'll be responsible for ensuring every guest leaves our store with a...


  • St Louis, Missouri, United States Knitwell Group Full time

    About the RoleAs a Sales Associate, you'll play a critical role in creating memorable customer experiences at our West County Mall location in Saint Louis, MO. Your primary responsibilities will include:• Creating authentic connections with customers and guiding their shopping journeys.• Sharing product knowledge and recommendations to help style...


  • St Louis, Missouri, United States AlienVault Full time

    **Company Overview**: We are looking for a dedicated and customer-focused individual to join our Retail team as a Sales Expert Consultant. This role is ideal for someone with excellent communication skills, who can build strong relationships with customers and provide personalized solutions to meet their needs.We offer a competitive salary of **$45,000 -...