Customer Experience Research Lead
1 day ago
ZEEKTEK is seeking a highly skilled Customer Experience Research Lead to join our team for a 6-month contract. This position allows you to work remotely from anywhere in the US.
About the Role:- We are looking for an experienced researcher who can conduct in-depth research to understand member and provider experiences, providing actionable insights to leadership teams.
- The successful candidate will develop and implement research strategies to answer business questions, producing actionable insights through primary research with various customer types.
- Deliver easy-to-consume results and present actionable insights to senior business executives using tools like Qualtrics Customer XM.
- You should have experience facilitating primary research (quantitative and qualitative) from start to finish, including scoping, methodology selection, fielding, and analysis.
- Create and manage intercepts for transactional surveys/feedback tabs, ensuring seamless user experience.
- Deliver and present reports producing actionable insights that drive business growth.
- Design, build, and launch surveys/dashboards using Qualtrics Engage, driving data-driven decision-making.
- Understand Discover text analysis connectors, taxonomies, and dashboards to provide comprehensive insights.
A Master's degree or equivalent experience (6+ years in CX/VOC research roles) is required for this position.
Compensation:The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.
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Research Director
2 days ago
St Louis, Missouri, United States ZEEKTEK Full timeResearch Director - Customer ExperienceZEEKTEK is seeking a highly skilled Research Director - Customer Experience to lead our research initiatives for a 6-month contract. This position offers remote work opportunities from anywhere in the US.About the Role:We are looking for an experienced researcher who can develop and execute research strategies to drive...
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Customer Experience Lead
2 weeks ago
St Louis, Missouri, United States Victoria's Secret Full timeAs a Victoria's Secret & Co Customer Experience Lead, you will be responsible for driving sales and delivering exceptional customer experiences. This role reports to the Store Manager.Key ResponsibilitiesLead the sales floor and coach the team to achieve top-line sales.Develop and implement strategies to improve customer satisfaction and loyalty.Monitor and...
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Customer Experience Director
2 weeks ago
St Louis, Missouri, United States Victoria's Secret Full timeAbout UsAt Victoria's Secret, we're passionate about delivering exceptional customer experiences and driving top-line sales. As a values-based organization, we empower our team members to grow professionally and personally.Job SummaryWe're seeking an experienced Customer Experience Manager to lead our sales floor and drive business results. This role...
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Customer Experience Specialist
3 weeks ago
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Customer Experience Representative
2 weeks ago
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Customer Experience Specialist
23 hours ago
St Louis, Missouri, United States The Normal Brand Full timeThe Normal Brand is a leading apparel brand with a strong presence in the global market. We are seeking a dedicated Retail Sales Representative to join our team at West County Mall.This role requires an individual who is passionate about fashion, has excellent communication skills, and can work effectively in a fast-paced environment.Responsibilities include...
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Customer Experience Ambassador
3 weeks ago
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Director of Operations and Customer Experience
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Customer Service Lead
1 day ago
St Louis, Missouri, United States Kroger Full timeOverview: As a Customer Service Lead at Ruler Foods, a Kroger Company, you will be responsible for creating an exceptional customer experience through outstanding service and leadership. This role requires the ability to oversee store operations, lead teams, and maintain a safe and clean environment.Estimated Salary: $45,000 - $60,000 per year based on...
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Customer Service Lead
2 days ago
St Louis, Missouri, United States Zips Car Wash Full timeJob OverviewZips Car Wash is seeking a motivated and customer-focused individual to join our team as a Lead Customer Service Associate. This role involves providing exceptional service to our customers, promoting our Unlimited Wash Club, and ensuring a thorough and enjoyable wash experience for all guests.
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Chief Confectionary Researcher
2 weeks ago
St Louis, Missouri, United States Irca Group Full timeSenior Confectionary Researcher OpportunityLocation: Affton, MissouriAbout the JobWe are seeking an experienced Senior Confectionary Researcher to join our team at Irca Group. As a key member of our R&D team, you will be responsible for leading complex development projects and collaborating with cross-functional groups to improve food quality and meet...
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IT Project Lead with DoD Experience
2 days ago
St Louis, Missouri, United States IT Partners,Inc Full timeAbout the RoleThis is an exciting opportunity for a skilled IT Program Manager to join our team and lead our production support and sustainment efforts. As a seasoned professional, you will be responsible for managing budgets, executing project plans, and maintaining strong customer relationships.The ideal candidate will have a proven track record of...
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Customer Experience Specialist
1 day ago
St Louis, Missouri, United States Check 'n Go Full timeAt Check 'n Go, we're looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for serving and educating customers on our product portfolio by presenting all options for products and/or services that meet their needs.About the RoleThis is a customer-facing role that requires excellent...
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St Louis, Missouri, United States Brilliant Earth Full timeAbout the RoleAt Brilliant Earth, we're seeking a seasoned Customer Experience Team Leader and Sales Director to join our team in St. Louis, MO.Job SummaryWe're looking for a highly motivated and experienced leader to manage a team of dedicated customer experience professionals, driving sales growth, and delivering exceptional service to our customers. The...
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Research Assistant
1 day ago
St Louis, Missouri, United States Saint Louis University Full timeJob Title: Laboratory TechnicianAbout UsSaint Louis University is a leading Catholic research institution founded in 1818. We offer world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.Job SummaryWe are seeking a skilled Laboratory Technician to assist our Rheumatology Division investigators...
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Customer Experience Ambassador
2 weeks ago
St Louis, Missouri, United States Jo-Ann Stores, LLC Full timeJob SummaryWe are seeking a Customer Experience Ambassador to deliver exceptional service and create a positive shopping experience for our customers. As a key member of our team, you will be responsible for providing expert product knowledge, driving sales through suggestive selling, and building strong relationships with customers.About the RoleThis...
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Customer Experience Representative
24 hours ago
St Louis, Missouri, United States Which Wich Superior Sandwiches Full timeCustomer Experience Representative Job SummaryWe are seeking a Customer Experience Representative to join our team at Which Wich Superior Sandwiches. As a key member of our crew, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Your main responsibilities will include:Taking guest...
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Customer Experience Specialist
2 days ago
St Louis, Missouri, United States Andy's Frozen Custard Full timeWe're on the hunt for a top-notch Customer Experience Specialist to join our team at Andy's Frozen Custard! If you're passionate about delivering world-class customer service and have a knack for creating memorable experiences, we want to hear from you.As a Customer Experience Specialist, you'll be responsible for ensuring every guest leaves our store with a...
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Customer Experience Representative
2 days ago
St Louis, Missouri, United States Knitwell Group Full timeAbout the RoleAs a Sales Associate, you'll play a critical role in creating memorable customer experiences at our West County Mall location in Saint Louis, MO. Your primary responsibilities will include:• Creating authentic connections with customers and guiding their shopping journeys.• Sharing product knowledge and recommendations to help style...
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Customer Experience Ambassador
3 weeks ago
St Louis, Missouri, United States AlienVault Full time**Company Overview**: We are looking for a dedicated and customer-focused individual to join our Retail team as a Sales Expert Consultant. This role is ideal for someone with excellent communication skills, who can build strong relationships with customers and provide personalized solutions to meet their needs.We offer a competitive salary of **$45,000 -...