Customer Service Lead

3 weeks ago


St Louis, Missouri, United States Kroger Full time

Overview: As a Customer Service Lead at Ruler Foods, a Kroger Company, you will be responsible for creating an exceptional customer experience through outstanding service and leadership. This role requires the ability to oversee store operations, lead teams, and maintain a safe and clean environment.

Estimated Salary: $45,000 - $60,000 per year based on location and experience.

About Us: Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. We are committed to providing excellent customer service and fostering a positive work environment.

Responsibilities:

  • Lead by Example: Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety in all aspects of your work.
  • Manage Store Operations: Oversee the total store operations in absence of store management, including cash handling, inventory control, and labor management.
  • Foster a Positive Work Environment: Encourage team members to deliver excellent customer service, provide feedback, and recognize outstanding performance.
  • Maintain a Safe and Clean Environment: Ensure compliance with food safety regulations, maintain a clean and organized store, and report any safety risks or issues.

Qualifications:

  • Leadership Experience: Previous supervisory or leadership experience is required.
  • Excellent Communication Skills: Effective communication and reading skills are essential for this role.
  • Basic Math Skills: Knowledge of basic math is required for tasks such as cash handling and inventory management.
  • Dependability and Integrity: A past work record that reflects dependability and integrity is necessary.

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