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Customer Experience Manager
1 week ago
- Provide personalized customer service, answering customer inquiries and fulfilling basic servicing requests such as new/replacement cards, information changes, PIN reset requests, and reordering checks.
- Develop relationships with customers, remaining well-informed about their relationship with the bank and educating them on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
- Assist branch and fellow team members with basic tasks to aid in customer problem resolution and may conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
We're looking for ambitious and adaptable individuals who have strong communication skills and a desire to educate customers on the ability to bank when, where, and how they want.