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IT Support Specialist

3 months ago

Fresno, United States Innovative Integrative Health Full time

Job Type

Full-time

Description

WHO WE ARE:

Are you interested in working for an organization whose mission it is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

Fresno Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization. PACE staff are leaders in the "aging in place" industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.

JOB SUMMARY:

Under the supervision of the IT Manager, the IT Support Specialist I will be responsible with assisting in the direction of activities that provide support to the Innovative Integrated Health mainframe computer environment. The IT Support Specialist I will work within general methods and procedures, exercises considerable independent judgment to select the proper course of action, and is required to ensure conformance with established guidelines, methods, procedures, and policies related to the information technology program area and healthcare.

TRAVEL: There may be some travel to clinics in the surrounding area depending upon the location(s) of providers.

ESSENTIAL JOB FUNCTIONS:

• Serve as the first level technical support.

• Resolves or escalates issues to second level technical support.

• Handles computer break fixes and configuration issues.

• Guides employees and members on troubleshooting.

• Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.

• Support the Helpdesk trouble calls and the diagnosis of equipment problems.

• Diagnose and assess, the building of cables, and the replacement of boards and components to identify or remedy failures

• Monitor performance of all functions required to prepare and install microcomputers and related equipment including

connections to the data communications network.

• Coordinates sending out equipment for repair. May occasionally perform any task assigned to subordinate staff, consistent

with any licensing or certification requirements.

• Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware

and software.

• Attend and participate in staff meetings, in-services, projects, and committees as assigned.

• Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance.

• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.

• Be flexible in schedule of hours worked.

• May require use of personal vehicle

WORK ENVIRONMENT:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as

computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform

the essential functions of this job.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Requirements

EDUCATION AND CERTIFICATION

• Bachelor's Degree preferred

• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant

contact.

REQUIRED QUALIFICATIONS:

• 3+ years of experience within the field of Information Technology

• Ability to present information in one-on-one and group settings

• Ability to communicate information in a professional and confident manner

• Demonstrated ability in critical thinking, self-initiative, and self-direction

• Ability to conduct training and informational sessions to all staff

• Ability to communicate effectively.

Salary Description

$18.00 - $26.00