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Patient Care Coordinator

4 months ago

Allentown, United States option companion care Full time

Job Summary

We are seeking a Patient Care Coordinator to join our team. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices.

Responsibilities

Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans

Ensure a high level of care for the patient given by the home health aides

Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift

Managing last minute calls outs, finding appropriate coverage

Communicate with referral sources and Service Coordinators to provide an excellent customer service experience

Educate patients on their healthcare options & matching them to the appropriate caregiver(s)

Manage Caseload of 100+ patients

Great customer and patient service

Ability to work under pressure

Review the care plan with patients and caregiver

Resolve caregiver and client grievances and complaints

Address over utilization of hours

Reporting personnel performance issues

Detailed Oriented

Excellent communication skills

A caring and compassionate personality

Ensure caseload retention

Contribute to team efforts by accomplishing related results as needed

Recruit and train staff

Qualifications

High school graduate

3 Years experience in a Home Care or Service Coordination role

Demonstrated capability maintaining strict confidentiality

Proven ability to generate leads and monitor referrals

Strong typing and computer skills

Comfortable with closing/asking for business

Well organized, accurate, and attentive to detail

Excellent communication, public relations and follow up skills

Experience with HHA Exchange and EVV

Benefits/Perks

Flexible Scheduling

Competitive Compensation

Careers Advancement

Our mission at Option Companion Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family.