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Spa Front Desk-Full Time

4 months ago

White Plains, United States Crescent Hotels & Resorts Full time

Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Spa team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Tuition Assistance Benefit Discount at Spa and Red Horse Restaurant Here is what you will be doing each day: As a Spa Front Desk Agent, your role involves warmly greeting guests and efficiently managing various tasks. This includes handling incoming calls for appointments, ensuring accurate scheduling for therapists, and promoting spa, salon, and fitness center services to expected guests. You will also accommodate guest and member requests, answer inquiries, and actively sell spa/salon services, retail products, and memberships. You will actively promote and upsell all spa/salon services. Excelling in guest interactions, you are expected to promptly address and resolve any issues that may arise. Flexibility and a collaborative mindset are crucial, as you will need to assist colleagues as needed, showcasing a strong team-oriented approach. Building and maintaining positive relationships with both associates and guests are key aspects of this role. Does this sound like you? You possess a deep enthusiasm for the spa industry and the health and wellness sector. Your dedication to delivering exceptional customer service and your commitment to ensuring guest satisfaction are evident. Your skills will undoubtedly contribute significantly to this position. Seeking a job with flexibility, you are open to working various shifts, including days, evenings, and weekends, to align with your personal life. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 per hour; for applicants who will be working in New York, the anticipated compensation range for the position is $19.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states. Qualifications Behaviors Team Player - Works well as a member of a group Enthusiastic - Shows intense and eager enjoyment and interest Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Dedicated - Devoted to a task or purpose with loyalty or integrity Motivations Self-Starter - Inspired to perform without outside help Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly