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Contract IT Tech-Deskside Support

2 months ago

Chicago, United States Naviga Full time
Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been retained to identify a Contract IT Tech-Deskside Support to join their team in Chicago, IL.

Title: Contract IT Tech-Deskside Support
Location: Chicago, IL

Key Notes/Company Details:
  • Headquartered in both Chicago, IL and London, England.
  • Multi-Billion Dollar Business, Employing over 3600 Lawyers
  • Culture includes individuals of high standards, providing support and collaboration throughout the business
  • Work with a reputable global firm known for its excellence in professional services.
  • Temporary position with potential for growth and advancement within the firm.
Responsibilities:
  • Provide hardware and software assistance to employees and clients
  • Answer questions or resolve computer issues in person, via telephone, and/or electronically
  • Install, configure, and support hardware and software setups (desktops, laptops, printers, word processing, electronic mail, mobile devices, operating systems)
  • Troubleshoot and repair following technical issues
    • Network connectivity issues
    • Data restoration
    • Hard drive and display failures
    • Printer difficulties
  • Provide loaner equipment to minimize work disruption
  • Set up, support, and maintain inventory on the following
    • Laptops
    • Desktops
    • Monitors
    • Firm & personally owned mobile devices
  • Create and monitor trouble tickets to document work activity
  • Assist in training employees on the appropriate use of  the following hardware and software
    • Video conference systems
    • Telephony and AV systems (Crestron, Teams, Zoom Rooms)
    • VPN and remote access
    • Smartphones
  • Regularly set up meetings in accordance with firm standards
    • Video conferences
    • Projectors
    • Loaner equipment
    • Network connections for usage and presentations

Requirements:
  • 2 years’ experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment
  • Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software
  • Working knowledge of MS Windows and network communication concepts
  • Strong verbal and written skills required to communicate technical information to staff of all levels
  • Good organizational skills required to track and resolve a variety of issues in a timely manner
  • Detail-oriented and able to work quickly and accurately under tight deadlines

Preferred Requirements:
  • ComptTIA A+ or equivalent certificate
  • Flexibility to work overtime or irregular hours as needed
  • Experience working in a law firm or professional services environment
  • Experience providing technical support to C-Suite/executive-level professionals 

Education: 
  • High school diploma or GED