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Information Technology Support Engineer

2 months ago


Chicago, United States Maxonic Full time

100% onsite job @ Chicago, IL

6+ months

Job Description:

Responsibilities

  • Ticket handling (access request, remote troubleshooting etc) - responding to users, troubleshooting with users, escalation
  • Documentation (updating internal SOP docs)
  • Some in-office work (helping inventory organization, deskside support)

Qualifications:

  • Experience with Okta, Google Workspace, Microsoft Admincenter, Macbook/Macbook Air troubleshooting, Dell/Lenovo Laptop troubleshooting, macOS, WindowsOS
  • Experience with Apple, Dell and Lenovo laptops for provisioning
  • ABM, Jamf, Intune
  • Obsessed with organization - physical inventory organization