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Technical Support Specialist
2 months ago
Responsibilities and Duties:
Provide deskside support for various applications, including MS Office Suite, Windows, Internet, Intranet, email, and legal specific applications. Provide deskside support on various hardware, including laptops, desktops, monitors, printers, telephones, mobile devices, and other peripherals. Provide support for all personnel and/or clients via phone, email and in person. Diagnose and resolve technical hardware, software and phone issues. Proactively research unresolved issues using all available resources. Record all calls in the ticketing system and maintain complete ownership of each ticket, following department escalation protocols if an issue cannot be resolved in a timely manner. As the first level of contact, prioritize calls, tickets and manage escalation workflow procedures as needed. Maintain working knowledge of all Firm deployed applications. Installation of pre-approved software and hardware, including imaging and configuring new and warranty machines. Maintain distribution pool of loaner laptops and other equipment. Assist in system related maintenance as requested, and aid in testing new or upgraded applications. Set up and troubleshoot issues for video teleconferences and meeting presentations. Provide holiday support, weekend or evening support coverage if/when needed. Must maintain consistent performance with minimal absence and unapproved leave. Other duties and special projects as assigned.
Qualifications & Experience:
1-3+ years technology support experience preferred. Experience working in technology support for a law firm or professional services firm preferred. Proficiency in Windows 10 and Office 365, Windows 11 a plus. Familiarity with end user hardware troubleshooting and network concepts. Experience troubleshooting printers, including maintenance and support is a plus. Experience with setup, monitoring and troubleshooting Video teleconferencing is a plus. Experience with Windows Servers and Active Directory Domain is a plus. Proficiency in mobile operating systems (iOS and Android) and devices is a plus.
We Offer:
35 hour work week and flexible start times Hybrid work environment Casual dress code Medical Insurance Sick Time Vacation Time PTO 401k Room to grow Training Provided Full-timeChicago, ILHybrid Work Environment