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Information Technology Support Engineer
2 months ago
100% onsite job @ Chicago, IL
6+ months
Job Description:
Responsibilities
- Ticket handling (access request, remote troubleshooting etc) - responding to users, troubleshooting with users, escalation
- Documentation (updating internal SOP docs)
- Some in-office work (helping inventory organization, deskside support)
Qualifications:
- Experience with Okta, Google Workspace, Microsoft Admincenter, Macbook/Macbook Air troubleshooting, Dell/Lenovo Laptop troubleshooting, macOS, WindowsOS
- Experience with Apple, Dell and Lenovo laptops for provisioning
- ABM, Jamf, Intune
- Obsessed with organization - physical inventory organization