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Senior Deskside Client Support Specialist | Fully onsight

4 months ago

Chicago, United States Allianz Deutschland AG Full time

Location: ****

Chicago, IL, US, 60606

At Allianz Life, we are driven by our mission we secure your future and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

**What you do:**

The Senior Deskside Client Support Specialist will:

* Troubleshoot and resolve end user incident escalations

* Provide project support when needed

* Provide integration testing and support for print and other components for end to end user requirements.

* Work across a broad range of technologies and liaise across multiple areas of IT to resolve incidents and requests for users

* Document systems procedures and training materials

* Evaluate and test stability of new products and software releases

* Ensure optimal inventory, and equipment management systems and processes are in place to support operations

* Manage incident queues including assignment, routing, aging

* Evaluate top ticket trends and coordinate remediation opportunities

* Interface with Service Desk to increase FCR opportunities and update CKM documentation as needed

* Provide adhoc and recurring reporting for operational and governance purposes

* Manage and close tickets in SNOW queues

**A successful candidate will have background in:**

* Excellent troubleshooting and analytic skills

* Ability to see beyond immediate issues and suggest long-term, proactive solutions

* Ability to interface with management at all levels, presenting complex technical issues/solution in an understandable way

* Ability and willingness to own a clients issues until they are fully resolved

* Excellent verbal and written communication skills, and attention to detail

* Excellent technical documentation

* Excellent customer service skills

* Vendor management and working multiple-vendor issues to resolution

* Demonstrated team player, attention to detail, professional demeanor

**What you bring:**

* 5+ years' experience with desktop and virtual computing environments (Citrix)

* Experience supporting Office 365, One Drive and modern device management

* Solid Windows 10 administration, setup and troubleshooting in a domain environment

* Experience with network security, including providing patches, anti-virus software, firewalls and password protection

* Knowledge of access management

* Knowledge and ability to provide support for various software packages including MS Suite (Word, Outlook, Excel, SharePoint), Apple iPhone/iPad, Video Conferencing, Cisco Webex, VPN, Jabber, Citrix Workspace

* Knowledge to ensure network security policy and standards are implemented and enforced

* Knowledge and experience with IP Networking components including: Firewalls, Remote Access; VPN, VLAN, DNS, DHCP

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the con?dence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. We care for tomorrow.

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