Customer Account Manager

2 weeks ago

Harrisburg, United States Commonwealth of Pennsylvania Full time

Reference #: 4619589 THE POSITION Do you possess enthusiastic and engaging interpersonal skills and enjoy networking with others to provide exceptional customer service? If so, the Department of General Services (DGS) has the position for you We are seeking an ambitious Administrative Officer 2 to serve as a Customer Account Manager (CAM), functioning as the primary point of contact for our clients and acting as a project manager for a multitude of specialized duties within the Bureau of Publications. Propel your career forward and apply today DESCRIPTION OF WORK As a Customer Account Manager, you will have the opportunity to work with the bureau's clients to provide various procurement functions related to print ITQs, signage print, and mail needs. Duties involve establishing contact with customers up to and including executive level and Governor's Office staff and meeting with them regularly to help develop print specifications, analyze the most cost effective and efficient form of developing the request, conducting bid requirements, if necessary, and ensuring the completed job is delivered timely, accurately, and in accordance of all customer requirements. You will exercise significant initiative in managing various types of print, mail, and signage projects, ranging from print on demand to complex variable data printing, as well as mass mailings to commercially produced jobs. Within this role, you must possess an understanding of all facets of the bureau's operation including but not limited to, document design, digital printing, wide format printing, signage, mail production, distribution, presort activities, and bindery work, which also includes a working knowledge of DGS state-wide contracts. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Administrative Officer 1; or Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or Any equivalent combination of experience and training. Additional Requirements: You must be able to perform essential job functions. Preferred Qualifications (not required): Call center customer service experience. Account manager experience. Retail sales experience. Business to business sales experience. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Addi ional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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