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Consumer Services Coordinator

2 months ago

Indianapolis, United States COMMUNITY INTEGRATION SUPPORT SERVICES Full time
Job Description

Job Description

POSITION SUMMARY:

**** This position provides administrative support in the areas of consumer documentation and financial resource management. This is accomplished through the primary tasks of monthly consumer documentation preparation, collection, and development of risk plans and quarterly progress reports; assisting with the creation of consumer budgets and monitoring of financial resources; and serving as the CISS representative for consumer financial benefits by managing the application, verification, and redetermination processes for consumers.

REPORTABILITY:

Director of Operations

QUALIFICATIONS:

· High school diploma or GED; AND

· Minimum one-year office experience preferred;

· Two years + experience working within the human services field;

· Knowledge of FSSA, Social Security, and Indiana Housing workings

· Be at least 18 years of age;

· Valid driver’s license and insurance; vehicle in good working order

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintain compliance of all consumer files (electronic and paper versions) within state and federal rules and regulations and CISS policies and procedures

Ø Setting up new consumer files;

Ø Collecting all consumer records as required by law;

Ø Reviewing all submitted consumer records to ensure completeness and compliance with regulations and company procedures;

Ø Filing of all consumer records;

Ø Ensuring that all consumer files are complete and up to date;

Ø Obtaining external consumer records that are required, but are not present in the consumer file;

Ø Working with Program Coordinators and House Managers to obtain complete and accurate internal documents;

Ø Updating consumer records and information as needed;

Ø Ensuring that consumer records are maintained as required by HIPAA and company confidentiality policies and procedures; and,

Ø Closing consumer files upon transition of a consumer out of services

2. Completes an application for, reports changes to, and coordinates benefit information for each individual as necessary (Social Security Benefits, Public Financial Assistance, Food Stamps, Rent Subsidy, etc.). Sends paycheck-earning information to Social Security as needed.

3. Provides financial education to consumers and staff members.

4. Seeks and helps obtain affordable housing for consumers and assists with lease renewals.

5. Act as liaison between federal and state entities on behalf of consumers.

6. Advocates for consumers, including through the use of consumer, team, or external training.

7. Complete Monthly/Quarterly Consumer Summaries

8. Create/Update Consumer Risk Plans

9. Works with the Director of Accounting to prepare analysis of accounts, as required including monthly reconciliation reports submitted to the consumer’s individual support team.

10. Works with the Director of Accounting to coordinate financial services for new individuals and all individuals leaving services.

11. As needed, assist Program Coordinators with entering schedules and assist with schedule changes as needed.

12. Other duties as assigned.

COMPETENCIES

  • Strong organizational skills and the ability to manage large amounts of information and documentation
  • Proficiency in different computer operating systems, as well as Word, Excel, Outlook, and Adobe Software
  • Understanding of Electronic Health Record systems and billing within the DD/ID industry
  • Detail-oriented and possess ability to multi-task
  • Possess the ability to be a self-starter and complete tasks without on-going supervision
  • Ability to prioritize tasks and set limits
  • Excellent verbal and written communication skills
  • General clerical duties including photocopying, fax, mailing, and filing
  • Must have a professional personal presentation; strong customer service orientation
  • Must be able to understand and apply general regulations to specific situations and documents

· Ability to follow and execute specific oral and written instructions.

· Ability to communicate effectively, both orally and in writing.

· Ability to promote and maintain positive interaction with all internal and external stakeholders.

· Knowledge of local community and government cost savings resources.

· Ability to be organized and meet multiple financial deadlines.

· Ability to problem-solve financial or resource issues.

· Knowledge of accounting and records keeping practices.

Company Description

Community Integration Support Services LLC (CISS) helps children and adults with intellectual and developmental disabilities live successfully in their community by providing support services that promote safety and dignity with a person-centered approach. Our goal is to obtain optimal individual independence, health, and quality of life.

Company Description

Community Integration Support Services LLC (CISS) helps children and adults with intellectual and developmental disabilities live successfully in their community by providing support services that promote safety and dignity with a person-centered approach. Our goal is to obtain optimal individual independence, health, and quality of life.