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Software Support Coordinator

4 months ago

Tolleson, United States Tolleson Union High School District 214 Full time
Position Type:
Administration/Professional Services/Coordinator

Date Posted:
3/7/2023

Location:
District Office

Closing Date:
Until Filled
Software Support Coordinator

Summary

Assist Tolleson Union High School District's Information Technology team in providing high quality, front line support for our structured query language database infrastructure. This individual will be responsible for working closely with all areas of the District (Leadership, Information Technology, District and Site Staff) in providing both functional support and technical support.
Essential Functions
  1. Microsoft SQL Server administration and maintenance functions of production and QA databases in a 24/7 environment.
  2. Participate in database server architecture and design as well as server environment recommendations for the overall infrastructure.
  3. Analyze complex query, reporting, dashboard or data mining requests and recommend, develop and implement solutions.
  4. Assist with troubleshooting complex query and reporting problems including logic error, design and performance problems and recommend, develop and implement solutions.
  5. Assist in the design, development and deployment of complex queries, reports, dashboards using varying data sources.
  6. Provide end user direct support or coordinating assistance from our other IT support areas as required.
  7. Perform and complete other duties as assigned.
Minimum Requirements
  1. Bachelor's degree in Business, Computer Science, or related field from an accredited college/university.
  2. Minimum three (3) years of professional experience working with SQL Server Administration
  3. Extensive knowledge of SQL Server Tools.
  4. Experience in support of Edupoint Synergy's SQL Based SIS Application is a plus as the candidate will be responsible for supporting this application's backend database and resulting reporting functions.
  5. Experience with managing the database requirements of a School Information System (SIS). (Edupoint Synergy Preferred)
  6. Familiarity with programing in .Net/C++ utilizing ADO.Net database connectors.
  7. Experienced with both Transactional and Data Warehouse design patterns.
  8. Ability to communicate effectively through both written and oral communication.
  9. Ability to maintain appropriate interpersonal relationships with students, parents, and other staff of the District.
  10. Ability to work with multiple priorities and tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Actual environmental conditions may vary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands to handle, or feel objects, tools, or controls and reach with hands and arms. The employee is frequently required to stand, walk, bend, and sit. The employee is occasionally required to climb or balance and stoop or kneel. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The working hours are somewhat flexible as the job may require hours beyond normal business hours.

Responsible to:

Director of Information Technology

Terms of Employment:

Twelve-month, full-time

Evaluation

This position will be evaluated annually as outlined in Governing Board Policy

FLSA Status

Exempt

Salary Range:

Administrative/Professional Services Initial Placement Salary Schedule, Tier III