Technical Support

2 months ago


Lafayette, United States Vergence Group Full time

On-site position located in Lafayette, Indiana

In this role you will:

  • Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards.
  • Be directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes.
  • Ensure that work meets or exceeds established technical goals.
  • Be directly responsible for configuration and installation of client workstations.
  • Confer with clients to resolve complaints on technical issues.
  • Ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures.
  • Be on-call 24/7 for technical problems related to customer and/or internal problems. There is an On-Call rotation between technicians.
  • Prepare and maintain written operations manual(s) as pertains to the technical support.
  • Complete one (1) blog entry every two weeks for web site.
  • Maintain regular attendance and punctuality is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit.
  • Work cooperatively with other employees to further the mission of the organization and achieve its goals.
  • Be able to drive or arrange to independently transport self to and from tech calls or other meetings at client locations.
  • Have the capability to receive text messages and company email account on mobile phone.

  • Technical Support

    2 months ago


    Lafayette, United States Vergence Full time

    Job DescriptionJob DescriptionOn-site position located in Lafayette, IndianaIn this role you will:Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards.Be directly responsible for developing and implementing effective documentation and procedures for the repair...


  • Lafayette, Indiana, United States Vergence Full time

    Technical Support SpecialistAt Vergence, we are seeking a committed Technical Support Specialist to enhance our team. The successful candidate will play a crucial role in addressing technical support inquiries from our clients, ensuring that their needs are met efficiently while upholding our high standards of quality.Key Responsibilities:Documentation...


  • Lafayette, Louisiana, United States Advantage Resourcing Full time

    Join Our Team as a Technical Support AnalystAt Advantage Resourcing, we are excited to present a remarkable opportunity in collaboration with a premier provider of helicopter services, known for its expertise in emergency medical transport, offshore oil and gas operations, and search and rescue missions. Our commitment to safety, excellence, and reliability...


  • Lafayette, Indiana, United States Caterpillar Full time

    Your Impact Matters at Caterpillar Inc.Joining Caterpillar means becoming part of a global team that values not only the work we do but also the relationships we build with one another. We are innovators, problem solvers, and architects of the future, dedicated to creating stronger, more sustainable communities. Together, we are committed to building a...


  • Lafayette, Indiana, United States Caterpillar Full time

    Career Area:Product SupportJob Overview:Your contributions shape the future at Caterpillar Inc. At Caterpillar, we are a global team dedicated not only to our work but also to each other. We are innovators, problem solvers, and builders of a sustainable future, committed to creating stronger communities. We don't just discuss progress and innovation; we...


  • Lafayette, United States H2O LLC Full time

    Job DescriptionJob DescriptionRole Overview:We are seeking an Offshore Technical Support Specialist to join our Operations department. This role is essential in providing and delivering exceptional customer service across H2O’s various product lines. The ideal candidate will manage support tickets, troubleshoot product issues, and collaborate with teams to...


  • West Lafayette, Indiana, United States Purdue University Full time

    Position Overview: The IT Service Desk Analyst will resolve technical challenges to ensure prompt service restoration or appropriate escalation. This role includes providing immediate escalation points for customer, technical, and administrative concerns. Deliver tier 1 remote desktop assistance and collaborate with tier 2 support personnel to escalate...


  • West Lafayette, Indiana, United States Purdue University Full time

    - The IT Service Desk Coordinator will resolve technical challenges to ensure swift service restoration or appropriate escalation. Serve as real-time escalation points for customer, technical, and administrative matters. Deliver tier 1 remote desktop assistance and collaborate with tier 2 desktop support personnel to escalate complex issues. Ensure follow-up...


  • West Lafayette, Indiana, United States Purdue University Full time

    - The IT Service Desk Coordinator will manage technical challenges to guarantee a swift restoration of services or appropriate escalation. Act as real-time escalation points for customer, technical, and administrative matters. Deliver tier 1 remote desktop assistance and collaborate with tier 2 desktop support personnel to escalate complex issues. Ensure...


  • West Lafayette, Indiana, United States Purdue University Full time

    Position Overview: The IT Service Desk Analyst will tackle technical challenges to ensure swift service restoration or appropriate escalation. This role includes providing immediate escalation points for customer, technical, and administrative concerns. The analyst will deliver tier 1 remote desktop assistance and collaborate with tier 2 support staff to...


  • West Lafayette, Indiana, United States Purdue University Full time

    - The IT Service Desk Coordinator will resolve technical challenges to ensure swift service restoration or appropriate escalation. Serve as real-time escalation points for customer, technical, and administrative matters. Deliver tier 1 remote desktop assistance and collaborate with tier 2 desktop support personnel to escalate complex issues. Follow up on all...


  • West Lafayette, Indiana, United States Purdue University Full time

    - The IT Service Desk Coordinator will manage technical challenges to ensure swift service restoration or appropriate escalation. Serve as real-time escalation points for customer, technical, and administrative matters. Deliver tier 1 remote desktop assistance and collaborate with tier 2 desktop support personnel to escalate complex issues. Follow up on all...

  • Student Service

    1 day ago


    West Lafayette, United States Purdue University Full time

    Job SummaryDescription Primary function for this position is to support Desktop Support staff in service delivery. While working in this position the successful candidate will engage with a wide range of departments and technologies, especially many non-academic areas. Core duties for this role include PC status monitoring, script development, hardware...

  • IT Help Desk

    1 week ago


    Lafayette, IN, United States TEKsystems Careers Full time

    The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. The Analyst must strive to achieve and maintain a high level of service satisfaction among team members by resolving both hardware and software problems quickly and...


  • Lafayette, Louisiana, United States Vergence Full time

    Position OverviewThis role involves providing exceptional technical assistance to clients, ensuring that their needs are met with precision and quality.Key Responsibilities:Address and resolve technical support inquiries from clients, maintaining high standards of service.Develop and implement comprehensive documentation and procedures for repair and setup...

  • Technical Writer

    3 weeks ago


    Lafayette, United States Quest Global Full time $60,000 - $65,000

    Job DescriptionJob DescriptionRole:                 Technical WriterLocation:         Lafayette, IN Job RequirementsQuest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven...


  • Lafayette, Louisiana, United States Vergence Full time

    Job OverviewThis position involves providing exceptional technical assistance to clients, ensuring that their needs are met with high standards of quality and efficiency.Key Responsibilities:Address and resolve technical support inquiries from clients, maintaining a focus on quality service delivery.Develop and implement comprehensive documentation and...


  • Lafayette, Louisiana, United States Vergence Full time

    Job OverviewThis position is focused on providing expert technical assistance to clients, ensuring high standards of service delivery.Key Responsibilities:Address and resolve technical support inquiries from clients, ensuring their needs are met efficiently and effectively.Develop and implement comprehensive documentation and procedures for setup and repair...


  • Lafayette, Indiana, United States Vergence Full time

    Technical Support SpecialistVergence is seeking a committed Technical Support Specialist to enhance our team. The successful candidate will play a vital role in addressing technical support inquiries from clients, ensuring prompt resolution of issues while upholding our high standards of service.Key Responsibilities:Documentation Development: Create and...


  • Lafayette, Indiana, United States Sirius Technical Services Full time

    Sirius Technical Services: Document Services AssistantWe are seeking a highly organized and detail-oriented individual to support our team as a Document Services Assistant.Assist in maintaining the organization of the internal document library and ensure efficient document management.Support Quality Assurance and Library Operations by developing and...