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IT Help Desk
2 months ago
The IT Service Desk Analyst II will act as a key point of contact for corporate IT support inquiries from team members regarding issues related to company-provided IT systems and applications. The Analyst must strive to achieve and maintain a high level of service satisfaction among team members by resolving both hardware and software problems quickly and correctly, while providing accurate and informative communication. When required, incidents from other analysts will be referred to second-level support. The IT Service Desk Analyst II will serve as a specialist in specific roles as well as assist with overflow tickets and phone calls from the Level 1 support team.
Primary responsibility is user support and customer service.
• capable of acting as remote support for vendors.
• Administer, maintain, and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
• Act as both a primary support point and an escalation point for Level 1 Analysts regarding technical issues within an enterprise environment.
• Collaborate with other IT groups to ensure efficient and timely problem-solving.
• Resolve unknown errors and document resolution procedures for use in the knowledge base.
• Participate in special projects as needed.
• Take part in the On-Call rotation with the team.
• Associate degree and/or IT-related Industry Certifications (Preferred Major: Information Technology).
• Minimum of 2+ years of experience in a customer service/technical support role is required.
• Familiarity with user support and customer service best practices.
*Technical support, Windows 10, Desktop, Active Directory, InTune
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
