Offshore Technical Support Specialist

1 month ago

Lafayette, United States H2O LLC Full time
Job DescriptionJob Description

Role Overview:

We are seeking an Offshore Technical Support Specialist to join our Operations department. This role is essential in providing and delivering exceptional customer service across H2O’s various product lines. The ideal candidate will manage support tickets, troubleshoot product issues, and collaborate with teams to enhance customer satisfaction and contribute to product development.

Key Responsibilities:

  • Manage and resolve support tickets promptly.
  • Provide technical support for H2O’s water treatment products and services, including electrochlorination, bilge water treatment, seawater reverse osmosis and marine sewage treatment systems.
  • Handle ticket management and escalations.
  • Leverage the product knowledge base for efficient service.
  • Collaborate with internal subject matter experts when required
  • Share product field performance internally with goal of improving customer satisfaction and contributing to product development.
  • Develop and manage the Help Desk in our ERP system.
  • Manage the warranty system and develop a data matrix for issue reviews and fixes.
  • Build and manage the network of field service technicians to ensure timely and efficient deployments when service work is necessary.

Skills and Qualifications:

  • Proficiency in MS Office.
  • Ability to quickly learn and understand H2O’s technical products.
  • Strong knowledge of offshore certifications: TWIC, OSHA, THUET, BOSEIT, and HUET.
  • Relevant bachelor’s degree or 3-5 years of related work experience.
  • Technical support experience in the Offshore Oil & Gas industry is highly desirable.
  • Excellent communication and problem-solving skills.
  • Experience with electrical circuits, control systems, and diagnostic tools is preferred.

Compensation and Benefits

  • Competitive salary ranging from $60,000 to $85,000.
  • Health insurance coverage.
  • 401K with matching contributions.
  • Paid time off, including vacation, sick time, and holidays.
  • Opportunities for professional development.

Work Environment:

  • This is an on-site position located at our headquarters in Lafayette, Louisiana.
  • Currently, there are no travel requirements, but occasional travel may be needed in the future.

Why Join H2O, LLC?

  • As a smaller, established company, H2O offers significant autonomy and the chance to make a substantial impact.
  • Our mission-driven and growth-oriented culture supports both personal and professional development.

If you are passionate about providing exceptional technical support and are eager to grow within the Offshore Oil & Gas industry, we encourage you to apply

Company DescriptionH2O, LLC, founded in 1980, is a leader in water treatment solutions for offshore oil & gas and marine markets. Our mission is to provide high-quality, customizable water treatment systems that meet all government regulations, ensuring reliable and worry-free operation. We focus on sustainable support, accountable leadership, and a growth mindset, earning us recognition as the "Gold Standard" in water treatment. We believe in fostering growth and innovation while maintaining strong client relationships.Company DescriptionH2O, LLC, founded in 1980, is a leader in water treatment solutions for offshore oil & gas and marine markets. Our mission is to provide high-quality, customizable water treatment systems that meet all government regulations, ensuring reliable and worry-free operation. We focus on sustainable support, accountable leadership, and a growth mindset, earning us recognition as the "Gold Standard" in water treatment. We believe in fostering growth and innovation while maintaining strong client relationships.

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