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Desktop Support Analyst

3 months ago

Chattanooga, United States TEKsystems Full time

Our client is looking to add a Desktop Support Analyst to support their team Chattanooga, TN. This position is on-site, Monday-Friday from 8am-5pm. This desktop analyst will work on a team to provide all hands-on and remote support to the employees, including Microsoft 365 Admin Center. Most common tickets include troubleshooting issues with soft phones, Jabber, headsets, Teams, O365, upgrading/replacing machines, and helping set up equipment for new hire training classes. They are moving to Microsoft Identity with a hybrid setup (currently on-prem AD). Candidates should have experience configuring and administering Windows, and have used the Microsoft 365 Admin Center to manage O365. They should also be comfortable working with and troubleshooting issues in Teams, Exchange, and SharePoint, and be able to respond to tickets in a ticketing system with SLA's, escalation, and general procedure. They are moving from RemedyForce to BMC Helix. The majority of the devices are laptops, with a small scattering of desktops and VM's. 50/50 split Dell and HP, moving more towards HP. Imaging in Intune. Top Skills Required Include: Customer service skills; ability to provide quality support to non-technical end users in a timely manner. Previous experience providing hands-on computer hardware and software support. This includes but is not limited to Microsoft Office, Teams, Exchange, ticketing system, Dell or HP laptops, desktops, soft phones, Jabber, headsets and peripherals. Experience configuring and administering Windows and the Microsoft 365 Admin Center. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.