Product Support Business Intelligence Analyst
7 days ago
Astec Industries is a global manufacturing company that specializes in infrastructure development equipment. Our products range from asphalt and concrete plants to aggregate crushers and handlers, industrial heaters, and more. At the heart of everything we do is connection – connecting people, products, and services to drive innovation and success.
About the PositionThe Product Support Business Intelligence Analyst is a key member of our Customer Support Analytics team. Reporting to the Manager of Product Support Development and Analytics, this role is responsible for designing and delivering database, reporting, and dashboard solutions that meet the needs of our organization.
This position requires a deep understanding of Product Support concepts and approaches to ensure analysis supports the objectives of our Product Support strategy. Responsibilities include handling multiple and changing priorities, collaborating with business users, development teams, technology groups, consultants, and key stakeholders, and delivering timely scheduled management reporting.
Key Responsibilities- Implement and optimize business intelligence solutions using Oracle OTBI, BI Publisher, and SQL Server, focused on CX, CPQ, and other related Fusion modules.
- Develop, implement, and optimize table schema, views, stored procedures, and functions using T-SQL.
- Develop, implement, and optimize reporting, including visualizations in Power BI Reports and Dashboards.
- Analyze existing SQL queries for performance improvements.
- Participate and engage in all phases of solution delivery, including requirements gathering, solution analysis, design and implementation, solution unit testing and documentation, user acceptance testing support, solution deployment.
- Provide timely scheduled management reporting.
- Follow and enhance BI standards and best practices across the team.
- Collaborate with team members on methodology, design, and architecture.
- Identify research questions, problem solve using data analysis, and communicate the results to various stakeholders.
- Review and interpret ongoing data and business reporting requirements.
- Build appropriate and useful reporting deliverables.
- Engage with third-party vendors to support various development projects.
- Bachelor's degree in computer science, finance, accounting, or a related field.
- 4+ years' experience working with data warehouses, preferably with BI development, testing, and change management.
- Strong understanding of SQL Server, T-SQL, and stored procedures.
- Knowledge of Oracle and related reporting.
- Experience with Oracle OTBI is highly preferred.
- Hands-on database tuning and troubleshooting experience.
- Good understanding of the organization's goals and objectives.
- Involvement in inter-departmental projects and experience communicating with various stakeholders.
- Keen attention to testing and quality.
- Familiarity with source code repository management (such as Git).
- Good written and oral communication skills, with strong technical documentation skills.
- Good interpersonal skills.
- Ability to conduct research into data management issues, practices, and products as required.
- Ability to present ideas in a user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a highly visible technical environment.
- Adaptable and eager to learn new technologies (Azure, PowerBI, and Power Apps).
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
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