Chattanooga Desktop Field Support Specialist

3 weeks ago


Chattanooga, Tennessee, United States Resource Logistics Full time
Job Title: Desktop Field Support Technician

Job Summary:
As a member of the Field Service Operations team at Resource Logistics, the Desktop Field Support Technician will provide high-quality support with excellent customer service, technical expertise, and timeliness. This role involves frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.

Key Responsibilities:
• Manage a team of technicians across locations
• Manage the reporting of SLAs, adherence to SLA and contract
• Manage shift and shift planning, including on-call roster
• Manage resource productivity
• Enable the team with training and development
• Ensure security compliance

Requirements:
• Minimum of 4-7 years of technical experience in providing quality services to end users
• Excellent customer service and technical skills
• Ability to work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services Client

About Resource Logistics:
Resource Logistics is a leading provider of logistics and supply chain solutions. We are committed to delivering high-quality services to our customers and are seeking a skilled and experienced Desktop Field Support Technician to join our team.

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