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Front Desk Clerk

3 months ago

Madison, United States Marcus Hotels Full time

The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent

This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay.

ESSENTIAL FUNCTIONS:

  • Check guests in and out of room.
  • Able to provide accurate and appropriate information to guests and customers.
  • Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.
  • Responds to guest requests and handle guest issues or reports complaints to management.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity.
  • Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Answer guest questions regarding area or hotel, outlet information and services.
  • Greet and welcome guest as they arrive to the hotel.
  • Assist with luggage storage as necessary.
  • Cash handling accuracy including responsibility for House Bank.
  • Perform other duties as assigned.
POSITION REQUIREMENTS:
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • High school diploma or equivalent required.
BENEFITS:
  • Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment
  • 401K available for eligible associates following 90 days of employment
  • Paid vacation time for eligible associates following 1 year of employment
  • Free meal per shift
  • Free employee parking
  • Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
  • Discounted movie tickets
  • Ability to transfer within the company
  • Hilton branded training
  • We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
  • We are an equal opportunity, affirmative action and drug free work place
  • This employer participates in E-Verify