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Front Desk Clerk
3 months ago
Description
The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent
This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay.
ESSENTIAL FUNCTIONS:
- Check guests in and out of room.
- Able to provide accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.
- Responds to guest requests and handle guest issues or reports complaints to management.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Answer guest questions regarding area or hotel, outlet information and services.
- Greet and welcome guest as they arrive to the hotel.
- Assist with luggage storage as necessary.
- Cash handling accuracy including responsibility for House Bank.
- Perform other duties as assigned.
POSITION REQUIREMENTS:
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- High school diploma or equivalent required.
BENEFITS:
- Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment
- 401K available for eligible associates following 90 days of employment
- Paid vacation time for eligible associates following 1 year of employment
- Free meal per shift
- Free employee parking
- Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
- Discounted movie tickets
- Ability to transfer within the company
- Hilton branded training
- We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
- We are an equal opportunity, affirmative action and drug free work place
- This employer participates in E-Verify
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