Front Desk Agent

2 weeks ago


Madison, United States Marcus Hotels Full time

** Front Desk Agent**

****

The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent

This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay.

ESSENTIAL FUNCTIONS:

* Check guests in and out of room.

* Able to provide accurate and appropriate information to guests and customers.

* Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.

* Responds to guest requests and handle guest issues or reports complaints to management.

* Remain calm and alert, especially during emergency and/or heavy hotel activity.

* Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.

* Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

* Answer guest questions regarding area or hotel, outlet information and services.

* Greet and welcome guest as they arrive to the hotel.

* Assist with luggage storage as necessary.

* Cash handling accuracy including responsibility for House Bank.

* Perform other duties as assigned.

POSITION REQUIREMENTS:

* Ability to stand and move throughout the front office and continuously perform essential job functions.

* Ability to read, listen, and communicate effectively in English, both verbally and in writing.

* Ability to access and accurately input information using a moderately complex computer system.

* Hearing and visual ability to observe and detect signs of emergency situations.

* High school diploma or equivalent required.

BENEFITS:

* Medical, dental, vision and life insurance offered for eligible full time associates following 30 days of employment

* 401K available for eligible associates following 90 days of employment

* PTO

* Free meal per shift

* Free employee parking

* Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts

* Discounted movie tickets

* Ability to transfer within the company

* Hilton branded training

* We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation

* We are an equal opportunity, affirmative action and drug free work place

* This employer participates in E-Verify


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