Sales Order Administrator

2 weeks ago

Orlando, United States System One Full time

CFIUS clearance required (US Citizen) The Sales Order Administrator is responsible to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Acts as a point of contact between assigned customers and us. regarding spares management activity. Commits to customer orders and requirements for material based upon customer contracts and department guidelines. • Runs MRP and generates replenishment orders. • Monitors inventory utilizing Customer inventory tracking systems. • Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified. • Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics. • Coordinate with purchasing to expedite AOG/Critical customer orders. • Work with customer and QA for C of C authorization approval when we do not have PMA (Parts Manufacturing Authority) for a part. • Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management. • Properly identifies loan and exchange core returns and ensure the return of owned equipment back to the appropriate inventory locations. • Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information. • Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer) • Issues credit/debit memos in coordination with direction from Finance. • When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk. • Identify and assess customers needs to achieve satisfaction • Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable. • Participates in daily meetings and customer conference calls and provides reporting as appropriate • Generates Sales Orders, Push Orders and Stock Transport Orders • Conducts self in a way to ensure excellent customer service • AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services. • Off hours support as required by business to support customers • Other duties as assigned by team leader Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts) Works independently but seeks additional support and guidance as needed to complete tasks listed above Basic knowledge results in a meaningful level of Impact and contribution through independent and collaborative execution Ability to read and interpret contracts Ability to work effectively in a fast paced, high stress environment Ability to effectively communicate both oral (in person and over the phone) and written Good keyboard skills – both speed and accuracy for data entry Self-starter Task, goal and customer oriented Attention to detail Process oriented #M1 System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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