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1 month ago

Quincy, United States JobRialto Full time
Job Duties (Detailed Statement of Duties and Responsibilities):

Receive, unbox, and organize a high volume of laptops/surface pros/peripherals shipped to DCF offices.

Provide on-site docking station/workstation set-up.

Receive and inventory DCF staff Surface Pro being returned.

Deploy HP Elite Notebook, with configuration instructions, to staff.

Provide on-site configuration support/troubleshooting to staff

Communicate issues with the Mobile Device Team.

Regional MA travel.

Required Skills (Special Skill Set, Abilities, Knowledge

Comfortable with the functions and Settings of an HP laptop.

A strong knowledge of Microsoft Windows operating system.

Must possess exceptional organizational skills and attention to detail.

The ability to work in a fast-paced, team-oriented, and customer-centric environment. This should include excellent listening, retention, and follow-up skills.

Must be self-motivated, well organized, and have excellent communication skills.

Must maintain accurate records and status reporting.

Working knowledge of Microsoft Excel.

Demonstrated ability as a flexible, process-oriented, logical thinker and team player

Travel Requirements

Candidate is required to travel regionally to serve different office locations.

Two regional support teams

One team will cover the Central-to-Western MA region

One team will cover the Boston-North-South MA region

Travel/mileage cost included in the rate.

Qualifications (Education, Years' Experience, Certificates):

Associate degree/Diploma in Information Systems or equivalent work experience

At least one year of previous experience providing mobile device technical support

Experience providing in-person technical customer service

Education: Bachelors Degree