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Senior Help Desk Specialist
1 month ago
Receive, unbox, and organize a high volume of laptops/surface pros/peripherals shipped to DCF offices.
Provide on-site docking station/workstation set-up.
Receive and inventory DCF staff Surface Pro being returned.
Deploy HP Elite Notebook, with configuration instructions, to staff.
Provide on-site configuration support/troubleshooting to staff
Communicate issues with the Mobile Device Team.
Regional MA travel.
Required Skills (Special Skill Set, Abilities, Knowledge
Comfortable with the functions and Settings of an HP laptop.
A strong knowledge of Microsoft Windows operating system.
Must possess exceptional organizational skills and attention to detail.
The ability to work in a fast-paced, team-oriented, and customer-centric environment. This should include excellent listening, retention, and follow-up skills.
Must be self-motivated, well organized, and have excellent communication skills.
Must maintain accurate records and status reporting.
Working knowledge of Microsoft Excel.
Demonstrated ability as a flexible, process-oriented, logical thinker and team player
Travel Requirements
Candidate is required to travel regionally to serve different office locations.
Two regional support teams
One team will cover the Central-to-Western MA region
One team will cover the Boston-North-South MA region
Travel/mileage cost included in the rate.
Qualifications (Education, Years' Experience, Certificates):
Associate degree/Diploma in Information Systems or equivalent work experience
At least one year of previous experience providing mobile device technical support
Experience providing in-person technical customer service
Education: Bachelors Degree