Network Infrastructure Specialist

4 weeks ago

Glen Allen, United States New Charter Technologies Full time

The Infrastructure Specialist is responsible for the deployment of SSVA’s standard tools within our client base, building deep subject matter expertise in selected systems and sharing that information with others in the organization. The Infrastructure Specialist will be responsible for working escalated tickets associated with SSVA’s system tools and be heavily involved in incident response.

Essential Duties and Responsibilities

  • Leverage the SSVA Proven Process (Front Runner) to drive client success in the areas of Growth, Business Efficiency, People, and Client Experience
  • Develop in-depth knowledge of the service catalog and how it relates to customer needs
  • Establish and maintain standard operating procedures to maintain client systems and protect data
  • Own deployment and ongoing management of SSVA’s standardized management tools, and the daily secure administration of relevant systems
  • Support and enforce a disaster recovery, security and backup and restore plan
  • Confer with end-users and team members to assess equipment, process, and solutions necessary to reduce risk footprint
  • Monitor tickets in particular area of specialization, taking responsibility for resolution, partnering with internal resources as needed. Troubleshoot, diagnose, and resolve issues associated with systems, servers, and network services
  • Monitor and analyze emerging threats, vulnerabilities, and exploits, ensuring up to date patching for all products within the SSVA management tools
  • Harden the configuration of devices and networks utilizing best practice with minimal interruption.
  • Work with partner company leadership to ensure the proper balance between enabling and securing, in relation to the client's organization, culture and ecosystem.
  • Travel to visit prospects and customers to engage in on-site client work, including demonstrating products and services as required.
Additional Duties and Responsibilities
  • Develop training programs to develop and refine the skills of the service desk team
  • Regularly review client effective rates measuring efficient performance of technical services team versus client agreement to ensure mutually beneficial relationship between Strategic Solutions and the client
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as activities or service tickets into ConnectWise
Knowledge, Skills and Abilities Required
  • Two or more years of experience working with small and mid-sized business in a services-based environment
  • Technical awareness: ability to match resources to technical issues appropriately
  • Advanced Knowledge of: Cisco Meraki
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Review IT publications, business journals, solution whitepapers and online materials to remain up to date with emerging business and technology trends
  • HIPAA Training and Certification (we provide)
Professional IT Certifications (or equivalent experience), such as:

o Microsoft AZ-104

o Microsoft AZ-140

o VMWare Certified Professional

o CompTIA Network+

o CompTIA Security+

Salary, Benefits & Culture

Salary: Determined based on experience

This is an in-office position and the regular work schedule is Monday through Friday 8am to 5pm with very occasional after-hours expectations.

Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions, Pet Insurance & paid time off program

SSVA Core Values:
  • We listen for the purpose of true understanding
  • We strongly believe (and expect) that everyone is a leader
  • We are highly engaged in our culture & the mission of our clients


At Strategic, we are passionate about the fact that our clients are our neighbors and if they succeed, we succeed. We are committed to helping causes that are near and dear to the hearts of our employees, clients, neighbors, and the communities of Virginia & North Carolina. We are involved with various community programs like Anthem Lemonaid, Liam’s Links & SSADH Research Alliance, TCC Educational Foundation, The Daily Planet, Hands that Give and more

  • Network Infrastructure Specialist

    1 week ago

    Glen Allen, United States New Charter Technologies Full time

    The Infrastructure Specialist is responsible for the deployment of SSVA's standard tools within our client base, building deep subject matter expertise in selected systems and sharing that information with others in the organization. The Infrastructure Specialist will be responsible for working escalated tickets associated with SSVA's system tools and be...

  • Network Infrastructure Specialist

    3 months ago

    Glen Allen, United States Strategic Solutions of Virginia, LLC Full time

    Job DescriptionJob DescriptionThe Infrastructure Specialist is responsible for the deployment of SSVA’s standard tools within our client base, building deep subject matter expertise in selected systems and sharing that information with others in the organization. The Infrastructure Specialist will be responsible for working escalated tickets associated...

  • Microsoft Infrastructure Enterprise Engineer

    4 weeks ago

    Glen Allen, United States InfoPeople Corporation Full time

    Job Type:6 months contract to hireNeed local candidates onlyHybrid/3-4 days onsite per weekDuties and Responsibilities:Infrastructure Enterprise Engineer with a strong focus on Microsoft Environment (On-Prem and Azure cloud)Strong hands-on experience with Server management, Storage, Windows Infrastructure, and NetworkingRegular support of Microsoft Windows...

  • Microsoft Infrastructure Enterprise Engineer

    3 weeks ago

    Glen Allen, United States InfoPeople Corporation Full time

    Job Type:6 months contract to hireNeed local candidates onlyHybrid/3-4 days onsite per weekDuties and Responsibilities:Infrastructure Enterprise Engineer with a strong focus on Microsoft Environment (On-Prem and Azure cloud)Strong hands-on experience with Server management, Storage, Windows Infrastructure, and NetworkingRegular support of Microsoft Windows...

  • Microsoft Cloud Infrastructure Engineer

    1 week ago

    Glen Allen, Virginia, United States InfoPeople Corporation Full time

    Position Type:Contract role with potential for permanent placementLocal candidates preferredHybrid work model with 3-4 days onsite weeklyKey Responsibilities:Serve as an Infrastructure Engineer specializing in Microsoft environments, both On-Premises and in Azure cloud settings.Demonstrate extensive hands-on expertise in server management, storage solutions,...

  • Microsoft Cloud Infrastructure Engineer

    1 week ago

    Glen Allen, Virginia, United States InfoPeople Corporation Full time

    Position Type:Contract role with potential for permanent placementLocal candidates preferredHybrid work model with 3-4 days on-site each weekKey Responsibilities:Serve as an Infrastructure Engineer specializing in Microsoft environments, including both On-Premises and Azure cloud solutions.Demonstrate extensive hands-on expertise in server management,...

  • Technical Support Specialist

    1 week ago

    Glen Allen, Virginia, United States New Charter Technologies Full time

    New Charter Technologies is dedicated to providing exceptional technology solutions and is committed to empowering organizations to enhance their operational efficiency. With extensive expertise across various sectors, including healthcare, legal, and finance, we stand as a premier provider of IT Consulting, Technology Implementation, and Managed Services....

  • Information Technology Specialist

    1 week ago

    Allen, Texas, United States Newance Full time

    Position Overview:The Information Technology Specialist plays a crucial role in overseeing the comprehensive technology framework of Newance, including the management of hosted software systems and providing technical assistance to staff and contractors. This role demands a solid understanding of IT systems, exceptional communication skills, and a high...

  • Senior Network Engineer

    3 months ago

    Glen Burnie, United States Skyline Technologies Full time

    Job DescriptionJob DescriptionOur New TeammateYou will be responsible for designing, maintaining, implementing, and troubleshooting our clients networks. You will work in a collaborative environment to provide cutting edge solutions and customer service. You can expect to spend your time accomplishing the following:85% of time on Objective 1: Completing...

  • Information Technology Specialist

    1 week ago

    Allen, Texas, United States Newance Full time

    Position Overview:The Information Technology Specialist is tasked with overseeing all elements of the organization's IT framework, including hosted software systems and providing technical assistance to staff and contractors. This role demands a comprehensive understanding of information technologies, along with exceptional interpersonal skills and a high...

  • Bankruptcy Specialist 2

    1 week ago

    Glen Allen, United States Experis Full time

    Government Relations Specialist (Law Firms)   - (Multiple position) Glen Allen VA 23059- Onsite role 8+ month contract with high potential for extension and can convert to permanent. Pay range: $15/hr to $20/hr Our Fortune 500 client (One of the world's largest Banking companies) in Providence RI is looking for hardworking, motivated talent to join their...

  • Cloud Infrastructure Engineer

    1 week ago

    Glen Burnie, Maryland, United States Venture Talent Consulting Full time

    Are you prepared to advance your career and contribute to a brighter future? Venture Talent Consulting is consistently searching for enthusiastic, inquisitive, and innovative individuals to join our IT and Telecom initiatives. Position Overview We are currently in search of a Microsoft Systems Engineer to become a part of our dynamic team. This is a...

  • Floor Care Specialist

    1 week ago

    Allen, Texas, United States Cantex Continuing Care Network Full time

    Job Location: Cantex Continuing Care NetworkOverview:Diversity, Equity, and Inclusion are integral to our mission at Cantex. We foster a culture that honors our differences and appreciates the contributions of every individual.Position Summary:The primary responsibility of the Floor Care Specialist is to execute scheduled floor maintenance tasks as directed...

  • Floor Maintenance Specialist

    3 days ago

    Allen, Texas, United States Cantex Continuing Care Network Full time

    Job Overview:The primary objective of the Floor Maintenance Specialist role is to execute scheduled floor care activities as directed by the Housekeeping Supervisor.This position encompasses a variety of tasks including mopping, sweeping, dusting, window washing, carpet shampooing, vacuuming, and furniture arrangement, along with general cleaning of...

  • NOC (Network Operations Center) Technician at Allen, Texas

    3 weeks ago

    Allen, United States Infobahn SoftWorld Inc Full time

    Job DescriptionJob DescriptionRole Title: NOC (Network Operations Center) TechnicianLocation: ALLEN-415 E. Exchange Parkway, (TX139)Duration: Contract to perm or Full-TimeWork Schedules: Schedule 1:: Sunday - Wednesday, 7:00 am - 5:30 pm CentralSchedule 2: : Wednesday - Saturday, 7:00 am - 5:30 pm CentralSchedule 3: Sunday - Wednesday, 10:00 pm - 8:30 am...

  • Floor Care Specialist

    1 week ago

    Allen, Texas, United States Cantex Continuing Care Network Full time

    Job Location: Cantex Continuing Care NetworkOverview:Diversity, Equity, and Inclusion are integral to our mission at Cantex. We are dedicated to fostering a culture that honors our differences and appreciates the contributions of every individual.Position Summary:The primary responsibility of the Floor Care Specialist is to execute scheduled floor...

  • Technical Project Specialist

    1 week ago

    Glen Allen, Virginia, United States Strategic Solutions of Virginia, LLC Full time

    Job OverviewThe Technical Project Specialist plays a crucial role within the organization, focusing on the maintenance and integrity of client software systems while managing intricate projects.Key ResponsibilitiesUtilize the SSVA Proven Process (Front Runner) to enhance client outcomes in Growth, Operational Efficiency, Workforce Management, and Customer...

  • Insurance Marketing Specialist

    1 week ago

    Glen Allen, Virginia, United States John Patterson - State Farm Agent Full time

    Job OverviewAs an Insurance Marketing Specialist, you will be instrumental in enhancing our clientele and advocating for our insurance offerings. Your primary focus will be on crafting and executing impactful marketing initiatives aimed at attracting potential clients and fostering relationships that contribute to the agency's expansion.Key...

  • Microsoft Cloud Infrastructure Engineer

    1 week ago

    Glen Burnie, Maryland, United States Venture Talent Consulting Full time

    Are you prepared to advance your career and contribute to a dynamic future? Venture Talent Consulting is continually seeking driven, inquisitive, and innovative individuals to join our IT and Telecom initiatives. Position Overview We are currently in search of a Microsoft Systems Engineer to become a vital part of our team. This is a full-time, permanent...

  • Traveling CT Imaging Specialist

    1 week ago

    Watkins Glen, New York, United States Health Advocates Network-Allied Full time

    Health Advocates Network-Allied is actively seeking a traveling CT Imaging Specialist for an exciting opportunity. Position Overview & Requirements Specialty: CT Imaging Specialist Discipline: Allied Health Professional Duration: 7 weeks 36 hours per week Shift: 12 hours Employment Type: Travel Travel CT Imaging Specialist - Health Advocates...