NOC (Network Operations Center) Technician at Allen, Texas

3 weeks ago


Allen, United States Infobahn SoftWorld Inc Full time
Job DescriptionJob Description

Role Title: NOC (Network Operations Center) Technician

Location: ALLEN-415 E. Exchange Parkway, (TX139)

Duration: Contract to perm or Full-Time

Work Schedules:

Schedule 1:: Sunday - Wednesday, 7:00 am - 5:30 pm Central

Schedule 2: : Wednesday - Saturday, 7:00 am - 5:30 pm Central

Schedule 3: Sunday - Wednesday, 10:00 pm - 8:30 am Central

Will need to pass a CJIS background check before start

Job Summary:

Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations. This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving. You will be part of a collaborative environment that values innovation and excellence.

Roles and Responsibilities:

  • Monitor and maintain the computer networks and system
  • Ensure the stability and proper functionality of telecommunications infrastructure.
  • Respond to network alerts and troubleshoot network-related issues.
  • Perform regular network performance checks.
  • Coordinate with field technicians and engineers to resolve complex network issues.
  • Maintain detailed records of network outages, discrepancies, and quality control measures.
  • Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
  • Manage ServiceNow Incident Management, Change Management, and Problem Management processes.
  • Conduct remote network surveillance and event response.
  • Triage and resolve service-impacting incidents within SLA's.
  • Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).
  • Provide customer-facing technical support via telephone, email, and web portal.
  • Communicate with stakeholders during service-impacting events.
  • Manage vendor tickets effectively.

Qualifications & Skills:

  • Strong working knowledge of IP networking and interoperability standards.
  • Strong understanding of network infrastructure and protocols.
  • Experience with network monitoring tools.
  • 1+ years of experience troubleshooting IP network connectivity.
  • 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
  • Proficiency in networking protocols such as VPN, BGP, MPLS, or SIP.
  • Ability to navigate and interpret network drawings (e.g., Vizio drawings).
  • Good analytical and documentation skills.
  • Ability to handle high-pressure situations and respond quickly to network issues.

Preferred Skills:

  • Experience in the Network Operations or Telecommunications industry.
  • Certifications like Network+, Cisco, CCST or CCNA are a huge plus.
  • ITIL Certification.
  • Experience with AWS Cloud surveillance.

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