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Technical Project Specialist

2 months ago

Glen Allen, Virginia, United States Strategic Solutions of Virginia, LLC Full time
Job Overview

The Technical Project Specialist plays a crucial role within the organization, focusing on the maintenance and integrity of client software systems while managing intricate projects.

Key Responsibilities

  • Utilize the SSVA Proven Process (Front Runner) to enhance client outcomes in Growth, Operational Efficiency, Workforce Management, and Customer Experience.
  • Acquire comprehensive knowledge of the service offerings and their alignment with client requirements.
  • Provide IT assistance related to technical challenges involving core business applications from Microsoft, alongside virtual infrastructures utilizing Microsoft Azure, VMware, and SAN technologies.
  • Design, implement, and deliver support services for Microsoft technologies including Microsoft Azure, Windows Server, Microsoft 365, SQL, SharePoint, etc.
  • Engineer and deploy system solutions tailored to meet client specifications.
  • Establish and maintain disaster recovery strategies.
  • Deliver technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security measures.
  • Implement and support remote access solutions such as VPN and Terminal Services.
  • Manage DUO Multifactor Authentication processes and configurations.
  • Provide system documentation and consulting services, including system evaluations and recommendations.
  • Maintain communication with clients as necessary, keeping them updated on incident resolutions and notifying them of any scheduled changes or outages.

Additional Responsibilities

  • Deliver exceptional customer service and ensure client satisfaction.
  • Collaborate effectively within a team environment.
  • Escalate service or project challenges that cannot be resolved within the established service levels.
  • Possess business acumen: specific understanding of the client and how IT integrates with their strategic objectives.
  • Document internal processes and procedures relevant to the role.
  • Accurately log time and expenses in the designated system on a daily basis.
  • Complete assigned training materials and blueprints to understand operational processes.
  • Manage project tickets and phases as assigned by the Professional Services Manager.
  • Record all work as service or project tickets in the system.
  • Stay informed on current and emerging technologies by reviewing IT publications and online resources.

Required Knowledge, Skills, and Abilities

Professional IT Certifications, such as:

Microsoft AZ-104

Microsoft AZ-140

Microsoft AZ-700

Cisco CCNA/CCNP

VMware VCP

  • Interpersonal Skills: including communication, active listening, and customer care.
  • Technical issue diagnosis skills.
  • Ability to multitask and adapt swiftly to changes.
  • Technical awareness: capability to align resources with technical challenges effectively.
  • Service awareness regarding the services provided.
  • Understanding of support tools and techniques utilized in IT service delivery.
  • Typing proficiency for accurate service request documentation.
  • Self-motivated with the capacity to thrive in a dynamic environment.
  • HIPAA Training and Certification (provided).
  • Prior experience in a Managed Service Provider setting is advantageous.

Compensation, Benefits & Culture

Compensation: Based on experience.

This position is office-based with a standard work schedule of Monday through Friday, 8 AM to 5 PM, with occasional after-hours requirements.

Comprehensive benefits for employees and their families, including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) contributions, Pet Insurance, and a paid time off program.

Core Values of SSVA:

  • We prioritize understanding through active listening.
  • We believe in the leadership potential of every individual.
  • We are deeply engaged in our culture and committed to our clients' missions.

At Strategic Solutions of Virginia, LLC, we are dedicated to supporting our clients, who are also our neighbors. We strive for their success, which in turn leads to our own. Our commitment extends to community initiatives that resonate with our employees, clients, and the broader Virginia and North Carolina communities.