Desktop Support Professional

2 days ago


West Hollywood, United States GTN Technical Staffing and Consulting Full time
About the Position:

We are seeking an IT Infrastructure Technician to join our team at GTN Technical Staffing and Consulting. As a key member of our IT department, you will be responsible for installing, configuring, troubleshooting, and maintaining hardware and software assets, including personal workstations, printers, mobile devices, and infrastructure devices.

Responsibilities:
  • Plan, test, and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
  • Perform troubleshooting, parts replacement, system upgrades, and basic deployments & repair on assets.
  • Handle IT shipping/receiving and dispatch of devices to users.

In addition to your technical expertise, you will also be required to track hardware inventory, assist in resolving technical escalations that arise during service delivery, and handle tickets in ServiceNow in a timely manner.

Requirements:
  • Working knowledge of meeting Service Level Agreements (SLA)
  • Basic industry standard technical knowledge
  • Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus, and inventory management tools.
  • Excellent knowledge of computers (PC, Laptop, and Mac) and peripherals.

The ideal candidate will possess excellent communication skills, be highly adaptable, and have a strong ability to motivate the team to adhere to IT best practices and deliver outstanding customer service.

Compensation and Benefits:

Estimated salary: $70,000 - $90,000 per year, depending on experience.



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