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Desktop Support

6 months ago

West Greenwich, United States GTN Technical Staffing and Consulting Full time

Responsibilities:

  • Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
  • Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
  • Imaging devices, including desktops, laptops, and other devices as needed.
  • Install, configure, troubleshoot infrastructure – server/network devices.
  • Handle IT shipping/receiving and dispatch of devices to users.
  • Track hardware inventory, handle any issues and find resolutions for users.
  • Handle tickets in ServiceNow in a timely manner.
  • Assist in resolving technical escalations that arise during service delivery.
  • Be highly adaptable and a self-starter.
  • Work well with different types of management styles.



Qualifications:

  • Working knowledge of meeting SLA (Service Level Agreements)
  • Working Knowledge of ITSM tool, Service-Now is a plus
  • Basic industry standard technical knowledge
  • Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
  • Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
  • Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
  • Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service