Technical Desktop Support Specialist

6 days ago


Dana Point, California, United States TEKsystems Full time
Job Overview

We are seeking an experienced Technical Desktop Support Specialist to join our team at TEKsystems. This is a fantastic opportunity to work with a dynamic and growing company in the pharmaceutical industry.

Estimated Salary: $60,000 - $80,000 per year

Key Responsibilities

The successful candidate will be responsible for providing technical desktop support to scientists and lab personnel. This includes deploying and troubleshooting hardware and software, as well as maintaining a physical inventory of lab equipment.

  • Build and maintain working relationships with lab owners, IT Teams, and management.
  • Proactively support the lab environment by identifying inefficiencies and resolving issues related to fault tolerance, preventative maintenance, IT security, and best practices.
  • Collaborate with departments to improve systems and processes.
  • Install and troubleshoot computers and software in client laboratory space.
  • Document procedures, policies, troubleshooting, and best practices.
  • Coordinate with outside vendors for installations and problem-solving.
  • Maintain daily client communications and participate in client team meetings.
Requirements

To be successful in this role, you will need:

  • A strong A-type personality to handle the pushback from end users.
  • Excellent communication and analytical skills.
  • Ability to manage your time effectively with minimal supervision.
  • Defined work week of 40 hours, with flexibility to accommodate client needs.
  • Hands-on experience with desktop support, networking, configurations, and troubleshooting.
  • SOP experience and knowledge of scripting, TCP/IP, and validation.
Benefits

This is an excellent opportunity to work at one of the largest pharmaceutical companies in PA, with on-site training on products specific to the ever-growing pharmaceutical industry.

You will have the chance to work with a dynamic team and contribute to the growth and success of the company.

In return, we offer a competitive salary, benefits package, and opportunities for career development and advancement.



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