Technical Desktop Support Specialist

1 week ago


Dana Point, California, United States TEKsystems Full time
Job Overview

TEKsystems is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support for desktop systems, troubleshooting issues, and collaborating with IT teams to ensure seamless operation of our lab environment.

Key Responsibilities:

  • Provide technical support for desktop systems, including hardware, software, and network issues.
  • Troubleshoot complex desktop system problems and collaborate with IT teams to resolve issues.
  • Develop and maintain a working relationship with lab owners, IT Teams, and management to ensure effective communication and issue resolution.
  • Proactively support the lab environment by identifying and resolving potential issues before they become major problems.
  • Document procedures, policies, and best practices to ensure knowledge sharing and compliance.

Requirements:

  • Demonstrated experience in desktop support, including hardware, software, and network troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work independently and collaboratively as part of a team.
  • Strong analytical and problem-solving skills, with a ability to think critically and outside the box.
  • Proficiency in desktop operating systems, including Windows 7/10.


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