Desktop Support Analyst

2 weeks ago


West Haven, Connecticut, United States WiredHive Full time
Key Responsibilities

The Desktop Support Analyst will be responsible for providing technical assistance to WiredHive employees, including troubleshooting and repairing technical problems, installing and configuring new equipment and software, and escalating complex problems to senior staff members.

The ideal candidate will have 2+ years of experience in a Technical Support or IT Help Desk role, with a strong background in Windows Desktop Operating Systems (10, 11). They will also possess a basic understanding of Active Directory, Microsoft Exchange, and Office 365, as well as knowledge of basic networking concepts (LAN/WAN). Experience with Remote Desktop or similar remote support tools is also required. Technical certifications such as CompTIA A+ or Network+ are preferred. The estimated salary for this position is $62,500 - $72,500 per year, depending on location and experience.

We are looking for a motivated and detail-oriented individual with excellent problem-solving and troubleshooting skills, as well as outstanding customer service skills and a team-oriented attitude. If you are passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.

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