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Director - Application Development

1 month ago

East Montpelier, United States Marriott Full time

Job Number 24102454

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

Oversees day to day application development projects and engineering while leading continuous improvement on process definition and compliance. Directly manages software engineers and project managers. Functions as a technical and solution architecture expert. Responsible for defining and creating scalable/secure system solutions to deliver real world capabilities within a rapidly evolving Loyalty platform. Delivers on commitments to discipline partners and collaborates with architects, SMEs on cross functional initiatives for Loyalty. Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction.

CANDIDATE PROFILE

Education and Experience

Required:

  • 10+ years’ experience in developing software solutions across multiple technologies and methodologies

  • 10+ years’ experience with application development tools

  • 4+ years’ experience in architecture solution development for complex/enterprise level systems

  • 4-year degree or equivalent experience/certification

  • Self-driven, curious and a fast-learner, and able to work in a fast-paced environment launching new consumer products to market

  • Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams

  • Management of multiple Omni-Channel development efforts integrating with multiple back-end systems

  • Experience with Automation, CI/CD, Release Management processes and Application Deployments to Cloud.

  • Experience with public cloud platforms like AWS.

  • Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure

  • Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems

  • Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail

  • Management of cross functional, sourced, or matrixed teams

  • Undergraduate/graduate degree or equivalent education + experience

  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms

  • 4+ years of Experience with API management with Akana and microservices using Spring Boot/Web flux

  • 4+ years of IT operations experience in handling large scale mission-critical applications and systems

  • 4+ years of experience in Change data capture tools such as Qlik, IBM IIDR

  • 4+ years of experience in Mainframe & DB2 as well as cloud native databases such as RDS/Arora PostgreSQL

Preferred:

  • Technology certifications

  • Experience in waterfall and/or agile software methodologies (SDLC, Safe Agile)

  • Demonstrated ability to anticipate future software engineering opportunities

  • Technology leadership experience in a sourced environment

  • Knowledge of business environment, service requirements and hospitality culture

CORE WORK ACTIVITIES

Technical Leadership and Technical Delivery

  • Provides deep expertise in defining the architectural and technical software solutions to deliver critical capabilities in an enterprise platform.

  • Provides recommendations and perspective on forward looking technology and tools for current as well as future state system development.

  • Trains and/or mentors other team members, and peers as appropriate

  • Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups.

  • Responsible for estimating level of effort to create to deliver solutions.

  • Validates completeness of requirements when reviewing Service Provider solutions

  • Ensures all solutions follow the defined enterprise architecture standards and review processes.

  • Ensures proper coordination with appropriate IT and vendor relations teams.

  • Provides consultation for routine and complex systems development.

  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels.

  • Coordinates with Operations and Infrastructure teams for deployment and production support activities

Managing Day-To-Day Relationships with Teams

  • Manages application development projects in partnership with IT teams, business partners and providers

  • Provides project management of business projects

  • Oversees effective reporting within application development team

  • Leads project reviews with team on application development projects

  • Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

  • Monitors projects for alignment with defined business case process

  • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

  • Manages, and improves service level reporting for application development

  • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels

  • Assists with application, development and maintenance of service provider project management standards and tools

  • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

  • Works with application development service providers

  • Validates that service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

  • Works with team to progress the service providers services to match client needs

  • Facilitates team and service provider compliance with the agreement

  • Validates service levels meet business needs

  • Facilitates the definition and enforcement of good service provider contracts

  • Supports the IT organization

  • Provides input to IT’s business strategy and planning as needed

  • Supports and follows defined IT Governance decision rights, standards and practices

  • Emphasizes accuracy and effectiveness of estimating and planning management with team

  • Provides input to business/discipline and continent IT budgets

IT Governance

  • Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

  • Maintains a proper balance between business and operational risk

  • Follows the defined project management standards and processes

Service Provider Management

  • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.

  • Makes short term plans for the team to effectively utilize resources

  • Monitors Service Provider outcomes

  • Reviews estimates of work effort for client project provided by Service Providers for accuracy

  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients

MANAGEMENT COMPETENCIES

Leadership

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Leading Through Vision and Values -Keeps the organization's vision and values at the forefront of employee decision making and action.

  • Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanour - Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

  • Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Developing Others -Supports the development of other’s skills and capabilities so that they can fulfil current or future job/role responsibilities more effectively.

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

  • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process

  • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet

  • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

  • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

California Applicants Only: The salary range for this position is $110,550 to $245,238 annually.

Colorado Applicants Only: The salary range for this position is $110,550 to $222,943 annually.

Hawaii Applicants Only: The salary range for this position is $133,766 to $245,238 annually.

New York Applicants Only: The salary range for this position is $110,550 to $245,238 annually.

Washington, D.C. Applicants Only: The salary range for this position is $121,605 to $222,943 annually.

Washington Applicants Only: The salary range for this position is $110,550 to $245,238 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 15 days after the date of this posting, July 23, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.