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Team Director

2 months ago

Montpelier, Vermont, United States National Life Group Full time
Job Summary

The Team Director provides leadership to a team of Case Managers, Replacement Technicians and Policy Support personnel; in addition the Team Director will partner with the team's distribution partners.

Key Responsibilities
  • Manage a team in order to provide our distribution partners the most efficient, productive, and satisfying life insurance placement experience possible
  • Provide leadership in establishing and sustaining focus on winning the profitable business of our most successful distribution partners
  • Responsible for the client relationship with the team's distribution partners, and serves as the primary point of contact for distribution leadership
  • Receiver and adjudicator of conflicts and appeals, except those strictly regarding an underwriting decision
  • Personnel management, including team and individual performance (goals, metrics, individual development plans, and general performance management) and individual workload management
  • Team management, including team workload and capacity management, and team performance and metrics (such as cycle time, placement rate, and persistency)
  • Responsible for collaboration across distribution and enterprise-wide teams
Job Requirements
  • Bachelor's degree in related field
  • 10 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations required
  • Strong Command Skills (Leadership)
  • Effective at Motivating and Managing Vision & Purpose
  • Exceptional Customer Focus, and a keen appreciation for the needs and interests of our distribution partners appropriate for the size of the cases addressed by the team
  • Demonstrated strength in Building Effective Teams and Developing Direct Reports and Others
  • Strong written and verbal communication skills and effectiveness in a collaborative work environment; must be able to meet established deadlines
  • Commitment to Continuous Improvement is essential
  • Ability to successfully pass a background check that may include fingerprinting