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CRM Administrator

2 months ago

Philadelphia, United States Clutch Full time
Role: CRM Administrator/Specialist
Location: Remote (EST preferred)
Salary: up to $75k DOE
Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.

Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.

We care, we're honest, and we hustle-that's what makes us Clutch.

Clutch is looking for a CRM Specialist for an agency client of ours. Candidates MUST be Salesforce & HubSpot certified

Responsibilities:

  • Possess a strong understanding of HubSpot & Salesforce CRM functionalities, including contacts, deals, tasks, workflows, and automation. Additional CRMs preferred
  • Manage user accounts, permissions, and security settings. Oversee data integrity through regular data audits, cleaning, and deduplication.
  • Collaborate with internal teams to identify areas for improvement within HubSpot.
  • Develop and implement workflows, automation sequences, and custom objects to streamline processes.
  • Build and manage custom dashboards and reports to track key performance indicators (KPIs) and user activity.
  • Analyze data to identify trends and opportunities for improvement.
  • Configure and maintain integrations between HubSpot and other marketing, sales, and service tools.
  • Provide ongoing training and support to internal users on utilizing CRM effectively.
  • Act as a point of contact for troubleshooting issues and answering questions.
  • Proactively stay updated on new CRM features and best practices.
Requirements:
  • 4+ years of experience administering and utilizing Salesforce, HubSpot CRM.
  • Proven experience with workflows, automation, reporting, and integrations within HubSpot, Salesforce.
  • Salesforce certification required Must be up to date.
  • Excellent understanding of marketing principles.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Experience with data cleansing and deduplication techniques preferred.
  • Experience developing training materials and conducting user sessions preferred
  • Bachelors in marketing, advertising, communications, or similar.

If you are interested in this opportunity, please apply today.

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