The Phoenix Group | Service Desk Manager

The Global Service Desk operates across multiple regions, providing a centralized point of contact for users and IT Service Management. Its primary functions include incident management, lifecycle management of service requests, and direct communication with users.ROLE PURPOSE:The role focuses on managing the Service Desk function to provide efficient first-...

Job Summary: The Service Desk Manager oversees the day-to-day operations of the IT service desk within a law firm environment. This role ensures the delivery of high-quality technical support services to attorneys, staff, and clients. The Service Desk Manager will lead a team of technicians, establish performance standards, and drive continuous improvement...

Our client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...

The Global Service Desk operates across multiple regions, providing a centralized point of contact for users and IT Service Management. Its primary functions include incident management, lifecycle management of service requests, and direct communication with users.ROLE PURPOSE:The role focuses on managing the Service Desk function to provide efficient first-...

Our client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...

The Global Service Desk operates across multiple regions, providing a centralized point of contact for users and IT Service Management. Its primary functions include incident management, lifecycle management of service requests, and direct communication with users.ROLE PURPOSE:The role focuses on managing the Service Desk function to provide efficient first-...

Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

Key Responsibilities:AV Technology Management:Oversee installation, maintenance, and operation of AV systems, including conferencing platforms, displays, projectors, and audio equipment.Ensure all AV systems are up-to-date and fully operational.Team Leadership:Supervise and mentor a team of AV technicians.Develop training materials and conduct regular...

Core Responsibilities: Direct IG Operations services, including Data Management, Matter Mobility, and Policy oversight. Collaborate with leadership and partners to align IG strategies with Firm objectives. Shape global strategies, policies, and operational processes to ensure compliant, efficient IG services delivery. Partner with the IG Director on key...

About The Phoenix GroupWe are a dynamic organization seeking an exceptional IT Project Manager Lead to join our team. As a seasoned professional, you will be responsible for strategizing and managing the organization's project portfolio, collaborating with senior leadership to define project scope, objectives, and deliverables, and leading project teams to...

Hybrid in NYC, DC, or Tampa.Key ResponsibilitiesInformation Governance StrategyDevelop and implement a comprehensive information governance (IG) framework aligned with legal and regulatory requirements.Lead the adoption of best practices for managing electronic and physical records, including data lifecycle management, classification, and...

Hybrid in NYC, DC, or Tampa.Key ResponsibilitiesInformation Governance StrategyDevelop and implement a comprehensive information governance (IG) framework aligned with legal and regulatory requirements.Lead the adoption of best practices for managing electronic and physical records, including data lifecycle management, classification, and...

Key Responsibilities:Partner with the CIO to strategize and manage the organization’s Project Portfolio.Collaborate with the CIO and senior leadership to define project scope, objectives, and deliverables aligned with business objectives.Facilitate requirements gathering by engaging with business owners, analysts, and IT teams.Develop comprehensive project...

Key Responsibilities:Partner with the CIO to strategize and manage the organization’s Project Portfolio.Collaborate with the CIO and senior leadership to define project scope, objectives, and deliverables aligned with business objectives.Facilitate requirements gathering by engaging with business owners, analysts, and IT teams.Develop comprehensive project...

We are seeking a temporary contractor for a 6–12-month engagement to support a large-scale mobile device migration project.Upgrading the management software on all firm-provided iPhones by September 2025.NY office requires hands-on device configuration at a pace of over 50 devices per month.Key Qualifications:Expertise in Apple iOS and iPhone...

Responsibilities:Set up, image, and maintain PCs, including swapping components like memory and hard drives.Troubleshoot hardware, software, printing, and network issues in collaboration with the Boston IT team.Install and manage server equipment and troubleshoot videoconferencing systems.Support attorneys with technology needs, including international...

Responsibilities:Set up, image, and maintain PCs, including swapping components like memory and hard drives.Troubleshoot hardware, software, printing, and network issues in collaboration with the Boston IT team.Install and manage server equipment and troubleshoot videoconferencing systems.Support attorneys with technology needs, including international...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...