Help Desk Technician
3 weeks ago
Job Overview
We are currently seeking a Help Desk Technician to join our team in Woodcliff Lake, NJ. As a key member of our support team, you will be responsible for providing first-line technical support to our clients and internal stakeholders.
Main Responsibilities
- Respond to and resolve technical issues via phone, email, or chat.
- Document and track all technical incidents and resolutions.
- Collaborate with other teams to ensure timely and effective resolution of technical issues.
- Stay up-to-date with industry trends and best practices to ensure exceptional service delivery.
Requirements
- Proven experience in IT Desktop Service environment.
- Able to follow instructions and procedures.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
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