Web Support Specialist

1 day ago


Washington DC USA, United States Experis Full time
Job Title: Web Helpdesk and Customer Support Specialist

Experis is seeking a highly skilled Web Helpdesk and Customer Support Specialist to join our team in Washington, DC. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Monitor and respond to customer inquiries via phone, email, and ticketing systems.
  • Provide technical support for hundreds of websites within our client domain, including troubleshooting and resolving issues related to web design, coding, and accessibility.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
  • Develop and maintain knowledge of web technologies, including HTML, CSS, PHP, and JavaScript libraries.
  • Stay up-to-date with industry trends and best practices to ensure exceptional customer service and technical support.
Requirements:
  • Strong technical skills, including HTML, CSS, and JavaScript.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with customer service software and ticketing systems.
  • High school diploma or equivalent required; degree in computer science or related field preferred.

Experis is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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