Customer Support Specialist

2 months ago

Honolulu, United States Komodo Co., Ltd. Full time

About KOMODO

KOMODO works on products that shape the gaming and manga industries of the future. Our experience and talent enable us to bring revolutionary hardware like the Steam Deck to markets in Asia, develop and publish original games on Steam and consoles, and build a community of language learners around the globe with our upcoming manga platform.

We are a creative, passionate, and diverse team that loves introducing the world to something new with each of our products. We believe people are at their best when they play, and play is central to everything we do. If you have a passion for gaming and manga, we are the team to be on. If this sounds interesting, we are now hiring in our Tokyo and Honolulu studios and would love to hear from you

The Opportunity

We are looking for a Customer Support Specialist to join our team, based in our Honolulu studio. You will respond to inquiries from customers in English and Japanese about the Steam Deck portable gaming PC, games, and upcoming manga-related projects. You will be responsible for assisting customers with questions about purchasing, payment, delivery, returns and exchanges, and other issues so that they can purchase and use our products with peace of mind. You must also have the ability to respond to irregular consultations and questions in a flexible, timely, and courteous manner. 

A successful candidate will be a lifelong learner with an interest in Japanese and Hawaiian culture. You have the ability to listen and understand what the customer’s needs are and provide them with the best solution. As a team member, you will not only handle inquiries from customers, but also have the opportunity to collaborate with various departments and provide operational support, including software-related, marketing, and logistics. Occasionally, the members even participate as event staff for live events.

The above is just one example, but KOMODO offers an environment in which you can demonstrate your abilities in more than one area. Therefore, we welcome unique individuals with experience and a willingness to work outside of customer support in a positive and fun environment.

Responsibilities

  • Responding to inquiries (via email) regarding online store orders and deliveries
  • Management of online store and FAQ content
  • Aggregation and analysis of inquiries
  • Identifying customer needs and proposing improvements to the company's products and services
  • Cooperation with other departments and external parties, and translating texts as necessary

Requirements

Native-level English skills and business-level or higher Japanese skills

  • Experience in proposing and improving systems and business processes based on customer trends or feedback to improve customer satisfaction.
  • Able to flexibly respond to circumstances by coordinating closely with teams and other departments without relying on individual decisions
  • Passionate about the game and manga industries
  • Experience in one project for at least 2 years and achieving goals preferred
  • Experience in leading or managing a team in any department preferred

Benefits

Here at KOMODO we are just as passionate about our team members as we are with shaping the gaming and manga industries. That’s why we offer excellent private health insurance, lifestyle and fitness benefits, generous paid time off, free games and manga, and free language classes to all of our full-time employees.

  • Customer Support Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Planet Fitness Full time

    About UsWe are a leading fitness club chain dedicated to providing a unique and welcoming environment for our members. Our Judgement Free Zone is designed to help everyone achieve their fitness goals, regardless of their age, size, or fitness level. We offer a range of state-of-the-art facilities, expert trainers, and a supportive community to help our...

  • Remote Customer Support Specialist

    1 week ago

    Honolulu, Hawaii, United States Na Ali'i Consulting & Sales, LLC. Full time

    Job SummaryWe are looking for highly skilled customer service representatives to join our team at Na Ali'i Consulting & Sales, LLC. As a remote customer support specialist, you will be responsible for providing top-notch customer service, answering phone calls, and resolving issues in a timely and professional manner.Key ResponsibilitiesAnswer and resolve...

  • Customer Support Specialist

    1 month ago

    Honolulu, United States Komodo Co., Ltd. Full time

    About KOMODOKOMODO works on products that shape the gaming and manga industries of the future. Our experience and talent enable us to bring revolutionary hardware like the Steam Deck to markets in Asia, develop and publish original games on Steam and consoles, and build a community of language learners around the globe with our upcoming manga platform.We are...

  • Customer Experience Support Specialist

    3 weeks ago

    Honolulu, Hawaii, United States Helping Hands Hawaii Full time

    We're seeking a highly skilled and experienced Lead Customer Service Specialist to join our Helping Hands Hawaii team!About the RoleIn this critical position, you will be responsible for delivering exceptional customer service and support to diverse individuals and programs, while maintaining accurate records and coordinating vendor management.Your Key...

  • Remote Customer Support Specialist Hawaii

    1 week ago

    Honolulu, Hawaii, United States Na Ali'i Consulting & Sales, LLC. Full time

    We are seeking a highly skilled and organized individual to fill the role of Remote Customer Support Specialist Hawaii at Na Ali'i Consulting & Sales, LLC.Job Summary:This position involves working as a member of the USAG-HI Work Reception Desk team, providing exceptional customer service, and ensuring the smooth operation of the reception desk.Detailed...

  • Customer Experience Specialist

    4 days ago

    Honolulu, Hawaii, United States Bowlero Full time

    Job Title: Customer Experience SpecialistBowlero seeks a charismatic and attentive Customer Experience Specialist to deliver exceptional service and create memorable experiences for our guests. As a key player in our team, you will be responsible for taking food and beverage orders accurately, reviewing orders for accuracy, and addressing any questions or...

  • Customer Experience Specialist

    4 weeks ago

    Honolulu, Hawaii, United States AlienVault Full time

    Transform Customer InteractionsAs a Customer Experience Specialist at AT&T, you'll play a vital role in shaping the customer journey. Using your excellent communication and interpersonal skills, you'll deliver personalized sales experiences that exceed customer expectations. By guiding customers through their options and promoting our products and services,...

  • Office Support Specialists

    3 weeks ago

    Honolulu, Hawaii, United States HiEmployment Full time

    We are seeking highly skilled and motivated Office Support Specialists to join our team at HiEmployment Staffing Services. As an Office Support Specialist, you will be responsible for providing administrative support to our clients in various industries. This role requires excellent communication and organizational skills, as well as the ability to work...

  • Passenger Support Specialist

    3 weeks ago

    Honolulu, Hawaii, United States UnitedService Companies Full time

    Passenger Support Specialist Job SummaryAnnual salary range: $50,000 - $68,000Job Description:This Passenger Support Specialist role is ideal for those passionate about delivering exceptional customer service and ensuring passenger comfort. You will provide vital support to passengers with special needs, ensuring their safe and efficient transportation...

  • Japanese Language Customer Support Professional

    2 days ago

    Honolulu, Hawaii, United States Pasona NA Full time

    Job DescriptionAs a Lounge Operations Specialist, you will be responsible for providing customer support and guidance to cardholders visiting our lounge. Your duties will include:* Greeting customers and providing customer service assistance on account inquiries, product information, and other related matters* Operating the lounge efficiently, including...

  • Excavation Support Specialist

    3 weeks ago

    Honolulu, Hawaii, United States AWP Safety Full time

    About the RoleAward-winning AWP Safety is seeking a skilled Excavation Support Specialist to join our team of 6,500 professionals. As a leading traffic control specialist in North America, we protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors.We're committed to customer focus, growth, valuing...

  • Customer Service Specialist

    2 weeks ago

    Honolulu, Hawaii, United States University Health Alliance Full time

    **Job Title:** Customer Service SpecialistAbout the Role:We are seeking a highly skilled and dedicated Customer Service Specialist to join our team at University Health Alliance. As a key member of our customer service team, you will play a vital role in ensuring that our members receive exceptional service and support.Responsibilities:Serve UHA's customers...

  • Customer Experience Specialist

    3 weeks ago

    Honolulu, Hawaii, United States Sodexo S A Full time

    Job OverviewWe are looking for a Customer Experience Specialist to join our team. As a Cashier/Food Service Worker, you will be responsible for delivering exceptional customer service, operating the cash register, and completing transactions with a customer-first approach.About the RoleThis is a part-time position with an estimated salary range of $16.00 per...

  • Administrative Support Specialist

    3 weeks ago

    Honolulu, Hawaii, United States Always Best Care Senior Service Full time

    Job Title: Administrative Support SpecialistWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Always Best Care Senior Service. This is a full-time position that requires excellent communication skills, both written and verbal.Responsibilities:* Answer phone calls in a professional manner* Coordinate...

  • Customer Service Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Honolulu Cookie Company Full time

    Join Our Team:Honolulu Cookie Company is seeking a talented Customer Service Specialist to provide outstanding customer service and sales support in our retail store. As a key member of our team, you will be responsible for delivering exceptional customer experiences, meeting sales goals, and maintaining a high level of product...

  • Customer Service Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Central Pacific Bank Full time

    Job Overview:Central Pacific Bank is seeking a highly skilled and dedicated Customer Service Specialist to join our team. As a key member of our Electronic Banking Department, you will be responsible for providing exceptional customer service and support for our clients. The ideal candidate will have a strong background in customer service and electronic...

  • Global Flight Support Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Worldwide Flight Services Full time

    Join Worldwide Flight Services, a leading provider of flight support solutions, as a Global Flight Support Specialist. In this role, you will be responsible for providing exceptional customer service to airline passengers.About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Global Flight Support Specialist. As...

  • Patient Care Support Specialist

    13 hours ago

    Honolulu, Hawaii, United States New York-Presbyterian Hospital Full time

    Patient Care Support Specialist Job DescriptionWe are seeking a compassionate and detail-oriented Patient Care Support Specialist to join our Environmental Services team. As a Patient Care Support Specialist, you will be responsible for supporting the care and comfort of our patients by maintaining a clean and safe environment.Key ResponsibilitiesMaintain...

  • Customer Service Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Famous Footwear Full time

    We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Specialist - Sales Floor. In this role, you will be responsible for providing exceptional customer service and supporting the sales team in achieving sales goals.About the JobThis is a part-time position that requires flexibility to work a variety of...

  • Office Support Specialist

    2 weeks ago

    Honolulu, Hawaii, United States L.H. Gamble Company, Ltd. Full time

    About the RoleAs an Office Support Specialist, you will play a vital role in maintaining the smooth operation of our office. You will be responsible for providing administrative support to our team, including answering phone calls, responding to emails, and preparing documents.Key responsibilities include:Providing exceptional customer servicePreparing and...