Customer Service Specialist

6 days ago


Honolulu, Hawaii, United States Central Pacific Bank Full time
Job Overview:
Central Pacific Bank is seeking a highly skilled and dedicated Customer Service Specialist to join our team. As a key member of our Electronic Banking Department, you will be responsible for providing exceptional customer service and support for our clients. The ideal candidate will have a strong background in customer service and electronic banking, with excellent communication and problem-solving skills.

Estimated Salary: $45,000 - $60,000 per year.

In this role, you will be responsible for assisting customers with their inquiries and issues related to electronic banking products and services. You will also be responsible for processing various applications and requests within established guidelines and cut-off times. This includes reviewing and processing card disputes, mobile deposits, and online account applications, as well as setting up and maintaining ATM/Debit card, Online Banking, and Infoline records.

Required Skills and Qualifications:
  • A high school diploma or equivalent required
  • 1+ years of experience in customer service/call center or electronic/online banking required

Benefits:
  • We offer a competitive salary and benefits package
  • A dynamic and supportive work environment
  • The opportunity to grow and develop your career with a leading financial institution


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