Customer Service Specialist
6 days ago
**Job Title:** Customer Service Specialist
About the Role:
We are seeking a highly skilled and dedicated Customer Service Specialist to join our team at University Health Alliance. As a key member of our customer service team, you will play a vital role in ensuring that our members receive exceptional service and support.
Responsibilities:
- Serve UHA's customers by offering information about eligibility, benefits, and provider services.
- Answer inquiries, resolve issues, fulfill requests, and maintain accurate call record documentation.
- Provide excellent customer service for UHA customers utilizing in-depth knowledge of company products and programs.
- Relieve Receptionist for breaks and lunch by performing the primary functions and duties of the Receptionist.
- Consistently be at work and on time; adhere to schedule, including returning from breaks and lunch in a timely manner.
Requirements:
- High school diploma or equivalent.
- Minimum six (6) months of work experience in customer service.
- Computer skills including ability to maneuver between multiple programs, working knowledge of Microsoft Windows and Microsoft Excel, and proficient keyboarding skills.
- Exceptional listening, verbal, and written communication skills.
Preferred Qualifications:
- Recent work experience in the healthcare industry.
Benefits and Compensation:
This position offers competitive compensation and excellent benefits. Estimated salary range is $40,000 - $55,000 per year. The actual salary will depend on the candidate's qualifications and experience.
University Health Alliance is an equal opportunity employer and welcomes applications from diverse candidates.
Visit our website for more details and to apply for this position.
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