Application Support Specialist

2 months ago

West Lafayette, United States Purdue Research Foundation Full time
Application Support Specialist

Department: Finance

Employment Type: Full Time

Location: Purdue Research Foundation

Description

Working for the Purdue Research Foundation offers a dynamic and innovative environment where you can be at the forefront of groundbreaking research and technological advancements. As a member of this organization, you'll have the opportunity to collaborate with brilliant minds and contribute to cutting-edge projects that have the potential to shape the future in various fields. The Foundation's commitment to driving innovation and entrepreneurship provides a stimulating and supportive workplace culture. Additionally, you'll have access to state-of-the-art resources and a network of professionals dedicated to advancing knowledge and technology. Working for the Purdue Research Foundation means being part of a team that's actively driving progress and making a lasting impact on the world. Are you ready to change with world with us? Apply today

Key Responsibilities

IT Business Analyst
  • Day-to-day operations of IT Business Solutions, enhancing business processes, analyzing new features & technologies, project management, technical coordination, and support.
  • Spearhead the implementation and upkeep of various enterprise-level IT services to ensure optimal functionality. Provide support to PRF through the administration of desktop, server, and web applications.
  • Manage projects from inception to completion, ensuring adherence to project timelines, change management, and budget.
Application Support
  • Provide technical and security support for financial software systems. (OneSolution, CCH, 1099)
  • Provide technical and security support of Property Management software. (Yardi Voyager, Commercial Café)
Departmental / User Support
  • Assist users with basic application software support in Finance, Leasing.
  • Assist staff in the development and creation of reports and data sets used in finance.
  • Evaluate user requests for new reports or changes to reports and help them develop strategies to accomplish their objectives.
  • Develop and maintain documentation of procedures and changes to reports and communicate to users how changes will affect use of the application.
  • Assist users by creating and maintaining SQL projects.
  • Assist users with Excel, Word, PowerPoint and SharePoint questions or troubleshooting.
  • Create and maintain Excel Macros to be used in the transfer of data between systems.
  • Assist with new software implementation/management.
  • Coordinate calendaring, scheduling, and testing of all aspects of any finance system upgrades, including internal staff and external vendors.
Training
  • Provide training to staff on financial software.
  • Provide training to new staff on the use of departmental software and applications.
  • Serve as contact between finance vendor and internal staff
  • Serve as contact between finance and IT staff
Other duties as assigned.

Skills, Knowledge and Expertise
  • Knowledge of SQL, Access, and/or Visual Basic required.
  • Accounting information systems (AIS) specialist, who can use accounting and technical skills required.
  • Proficiency with Microsoft office applications, especially Excel macros or automation.
  • Excellent problem-solving skills.
  • Ability to balance interruptions and handle multiple and varied tasks.
  • Ability to work under pressure and meet deadlines.
  • Ability to be tactful, exercise diplomacy and a high degree of confidentiality.
Required Education/Experience and Benefits
  • Associate's degree required.
  • Bachelor's degree preferred.
  • Experience with financial reporting a plus.
  • At least one year information technology experience with an emphasis on Office, SQL and Cognos or other report writing experience preferred.
Benefits Summary for eligible employees:
  • 10 paid holidays per year.
  • Accrue up to 22 vacation days a year.
  • Traditional pre-tax 403(b) and Roth retirement plans available.
  • 10% employer contribution to your retirement plan and immediate vesting.
  • Health Savings Account- earn up to $450 annually towards medical expenses.
  • Employer funded Preventative Dental and Vision insurance.
  • Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.

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