Application Support Specialist

5 days ago


Lafayette, Louisiana, United States LHC Group Full time
Job Summary

The Application Support Specialist provides technical assistance to customers experiencing difficulties with applications. This role involves maintaining customer service standards, documenting and prioritizing customer issues, and escalating complex problems to senior support professionals.

Key Responsibilities
  • Provide detailed technical assistance to customers with application-related issues
  • Maintain exemplary customer service standards through professional communication and support technologies
  • Document, prioritize, and monitor customer issues for timely resolution
  • Efficiently work through customer inquiries to identify and resolve issues
  • Evaluate and escalate complex problems to senior support professionals as needed
  • Stay up-to-date with application upgrades, system enhancements, and changes to provide effective solutions
  • Participate in continuing education and compliance training to enhance technical knowledge and skills
  • Identify trends in customer issues and communicate findings to senior support professionals
Requirements
  • Associate's or Bachelor's degree or equivalent certifications
  • Experience with Homecare Homebase or other electronic medical record systems
  • Excellent customer service, logic, and communication skills
  • Ability to think quickly and logically under pressure
  • Strong multitasking and prioritization skills
About LHC Group
LHC Group is committed to a culture of diversity, equity, and inclusion and is an equal opportunity employer. We deliver high-quality, cost-effective care that supports our patients when and where they need it. Our mission is to reach more patients and families with effective and efficient healthcare.

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