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Digital Loan Specialist

1 month ago

Bedford, United States Fort Worth Community Credit Union Full time

Fort Worth Community Credit Union strives to provide excellent member service, which is a result of having friendly, knowledgeable, and helpful employees. Career opportunities at various levels exist with the credit union. Fort Worth Community Credit Union is an Equal Opportunity Employer. We accept applications at all times even when a specific opening is not available. We conduct background screens and drug testing on candidates for employment, and we certify all employees through E-Verify.

Fort Worth Community Credit Union offers full-time employees an excellent benefits package that includes:

Health, Dental, and Vision Insurance
Life Insurance
Long Term Disability Insurance
Flexible Spending Accounts
401(k) Plans (also available for part-time employees)
Paid Holidays (also available for part-time employees)
Generous Vacation and Sick Days (also available for part-time employees)

Fort Worth Community Credit Union promotes from within whenever possible, so your career can progress within the same company. We hire only the best and brightest. Our positions are demanding but provide an excellent opportunity to learn the financial industry.

Work hours and location: There are two shifts available: Monday - Friday 8:00am - 4:45pm or 9:00am - 5:45pm. Both shifts also require up to two Saturdays a month 8:30am - 12:30pm. Daily hours may vary slightly depending on department needs. The position is located at our Headquarters office. After the initial training period, the Digital Loan Specialist is a hybrid position, working three days per week in the office and two days remotely.

Summary: The Digital Loan Specialist is responsible for efficiently processing loan applications via our online platform and inbound calls from the call center. This role involves processing loan applications, conducting member interviews, cross-selling lending products, and managing new memberships, checking, and share accounts. The role is expected to deliver exceptional member service, exhibit strong attention to detail, and have a thorough understanding of loan products and Credit Union services. The Digital Loan Specialist ensures that each loan application meets the Credit Union's lending standards, refers loan applications to underwriting for approval or denial, communicates lending decisions to members in a timely and professional manner, and complies with all company policies and procedures, applicable laws, and regulations. This position may support other lending areas as needed.

Requirements: Candidates must possess two to five years of lending experience in a credit union or other financial institution. Must be able to maintain a professional demeanor while performing with extreme accuracy and quality in a fast-paced environment, and effectively balance multiple, simultaneous, and changing priorities. The ability to effectively communicate with tact and discretion is essential. Knowledge of basic office functions is required, including proficiency with current technology (Windows, Office 365, and browser-based applications). Previous experience with Meridian Link and/or XP2 is helpful, as are bilingual skills (English & Spanish).

Benefits: Full benefits package including medical, dental, and vision coverage; paid vacation, sick time, and holidays. We also offer a generous 401(k) Program, Employee Assistance Program, and business casual dress code.

FTWCCU is an Equal Opportunity Employer. FTWCCU makes no guarantee as to the availability of the posted positions. Due to ongoing recruitment efforts, some of these positions may have been filled or have offers pending to existing candidates.

Other details

  • Pay Type Hourly


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